Transaction types

Transactions are posted to your account beside a date

• VDP -

  This is a Visa debit payment initiated using your Visa debit card. These transactions can be authorised online, using Apple / Google Pay, or in-person using your PIN.

  If you do not recognise a transaction, call us on 028 9024 1822 to get more information.

  If you believe a transaction is fraudulent, the quickest way to cancel your card is via the Cards section of the Mobile App and then calling us on 028 9024 1822. Alternatively, if you would prefer to speak to us to cancel your card, then call us on 028 9024 1822.

• ((( -

  This is a contactless payment, either using your Visa debit card or Apple / Google Pay.

  If you do not recognise a transaction, call us on 028 9024 1822 to get more information.

  If you believe a transaction is fraudulent, the quickest way to cancel your card is via the Cards section of the Mobile App and then calling us on 028 9024 1822. Alternatively, if you would prefer to speak to us to cancel your card, then call us on 028 9024 1822.

   

• *MOBI -

  This is a transaction completed through our Mobile App. 

  More information on where this payment was sent to can be found in your payment logs, which can be accessed through the recent transaction screen of the Mobile App.

  If you did not authorise this transaction or think you have been a victim of fraud, or you think you may have revealed/shared your Online, Mobile or Phoneline Banking login details to a third party, there are some steps you can take now to help protect your account:

  1. Go to your Mobile app login page as normal. If you have fingerprint or face ID enabled you will need to select 'Use PAC instead'
  2. Incorrectly key in a 5-digit PAC code, you should receive a notification that your ‘details are incorrect, please try again’  
  3. Repeat this step entering a different incorrect PAC code each time until you receive the message that your access is locked. For example, If your PAC is 12345, enter 23456, 34567, 45678, 56789, 67890
  4. Contact us between the hours of 9am and 5pm Monday to Sunday on 0345 793 0000 and we will take you through the next steps to get your Mobile app reactivated and investigate any possible fraudulent activity.

  
  Note: you will be unable to access your Online, Mobile or Phoneline Banking until such time you make contact with us. 

• *ONL -

  This is a transaction completed through our Online Banking website. 

  More information on where this payment was sent to can be found in your payment logs, which can be accessed through the recent transaction screen of the Mobile App.

  If you did not authorise this transaction or think you have been a victim of fraud, or you think you may have revealed/shared your Online, Mobile or Phoneline Banking login details to a third party, there are some steps you can take now to help protect your account:

  1. Go to your Mobile app login page as normal. If you have fingerprint or face ID enabled you will need to select 'Use PAC instead'
  2. Incorrectly key in a 5-digit PAC code, you should receive a notification that your ‘details are incorrect, please try again’  
  3. Repeat this step entering a different incorrect PAC code each time until you receive the message that your access is locked. For example, If your PAC is 12345, enter 23456, 34567, 45678, 56789, 67890
  4. Contact us between the hours of 9am and 5pm Monday to Sunday on 0345 793 0000 and we will take you through the next steps to get your Mobile app reactivated and investigate any possible fraudulent activity.

  
  Note: you will be unable to access your Online, Mobile or Phoneline Banking until such time you make contact with us. 

• *PHLN -

  This is a transaction completed through our automated Phoneline Banking service. 

  More information on where this payment was sent to can be found in your payment logs, which can be accessed through the recent transaction screen of the Mobile App.

  If you did not authorise this transaction or think you have been a victim of fraud, or you think you may have revealed/shared your Online, Mobile or Phoneline Banking login details to a third party, there are some steps you can take now to help protect your account:

  1. Go to your Mobile app login page as normal. If you have fingerprint or face ID enabled you will need to select 'Use PAC instead'
  2. Incorrectly key in a 5-digit PAC code, you should receive a notification that your ‘details are incorrect, please try again’  
  3. Repeat this step entering a different incorrect PAC code each time until you receive the message that your access is locked. For example, If your PAC is 12345, enter 23456, 34567, 45678, 56789, 67890
  4. Contact us between the hours of 9am and 5pm Monday to Sunday on 0345 793 0000 and we will take you through the next steps to get your Mobile app reactivated and investigate any possible fraudulent activity.

  
  Note: you will be unable to access your Online, Mobile or Phoneline Banking until such time you make contact with us. 

• *TPP -

  This is an Open Banking transaction completed through a Third Party Provider (TPP). This will have been authorised and completed through either our Online Banking website or Mobile App. 

  More information on where this payment was sent to can be found in your payment logs, which can be accessed through the recent transaction screen of the Mobile App.

  If you did not authorise this transaction or think you have been a victim of fraud, or you think you may have revealed/shared your Online, Mobile or Phoneline Banking login details to a third party, there are some steps you can take now to help protect your account:

  1. Go to your Mobile app login page as normal. If you have fingerprint or face ID enabled you will need to select 'Use PAC instead'
  2. Incorrectly key in a 5-digit PAC code, you should receive a notification that your ‘details are incorrect, please try again’  
  3. Repeat this step entering a different incorrect PAC code each time until you receive the message that your access is locked. For example, If your PAC is 12345, enter 23456, 34567, 45678, 56789, 67890
  4. Contact us between the hours of 9am and 5pm Monday to Sunday on 0345 793 0000 and we will take you through the next steps to get your Mobile app reactivated and investigate any possible fraudulent activity.

  
  Note: you will be unable to access your Online, Mobile or Phoneline Banking until such time you make contact with us. 

• ATM -

  This is a transaction carried out at an AIB ATM (Cash Machine) at one of our branches.

  If you do not recognise a transaction, call us on 028 9024 1822 to get more information.

  If you believe a transaction is fraudulent, the quickest way to cancel your card is via the Cards section of the Mobile App and then calling us on 028 9024 1822. Alternatively, if you would prefer to speak to us to cancel your card, then call us on 028 9024 1822.

• LNK -

  This is a transaction carried out at a non-AIB ATM (Cash Machine).

  If you do not recognise a transaction, call us on 028 9024 1822 to get more information.

  If you believe a transaction is fraudulent, the quickest way to cancel your card is via the Cards section of the Mobile App and then calling us on 028 9024 1822. Alternatively, if you would prefer to speak to us to cancel your card, then call us on 028 9024 1822.

• POW -

  This is a cash withdrawal completed at a Post Office counter using your Visa debit card.

  If you do not recognise a transaction, call us on 028 9024 1822 to get more information.

  If you believe a transaction is fraudulent, the quickest way to cancel your card is via the Cards section of the Mobile App and then calling us on 028 9024 1822. Alternatively, if you would prefer to speak to us to cancel your card, then call us on 028 9024 1822.

• POL -

  This is a cash lodgement completed at a Post Office counter.

  If you do not recognise a transaction and require more information, call us on 0345 793 0000. Once you login, choose option zero (0) to speak to one of our Customer Service Advisers. Our advisers are available between 9am and 5pm Monday to Sunday. 

• WITHDRAWAL

  This is a withdrawal made at an AIB branch using a Visa debit card. If there is a 6 digit serial number included then this transaction was completed using a withdrawal slip.

  If you do not recognise a transaction and require more information, call us on 0345 793 0000. Once you login, choose option zero (0) to speak to one of our Customer Service Advisers. Our advisers are available between 9am and 5pm Monday to Sunday. 

  If you believe a transaction is fraudulent, the quickest way to cancel your card is via the Cards section of the Mobile App and then calling us on 028 9024 1822. Alternatively, if you would prefer to speak to us to cancel your card, then call us on 028 9024 1822.

• LODGEMENT

  This is a cheque or cash lodgement made at an AIB branch using a Visa debit card. Lodgements with a 6 digit serial number were completed using a lodgement slip. Lodgements without a 6 digit serial number are cheque lodgements made through the Post Office.

  If you do not recognise a transaction and require more information, call us on 0345 793 0000. Once you login, choose option zero (0) to speak to one of our Customer Service Advisers. Our advisers are available between 9am and 5pm Monday to Sunday. 

• Other transaction types

  Any other debit transactions could be a Direct Debit or Standing Order.

  Please go to 'Pay & Transfer' menu on the Mobile App and select the 'Direct debit' or 'Standing orders' options to view these.

  If you do not recognise any of these you can cancel these via the Mobile app. Contact us between the hours of 9am and 5pm Monday to Sunday on 0345 793 0000 and we will take you through the next steps. 

  If you require more information on any incoming payments, call us on 0345 793 0000. Once you login, choose option zero (0) to speak to one of our Customer Service Advisers. Our advisers are available from 9am to 5pm Monday to Sunday.