A direct debit is an agreement whereby the company you are paying is authorised to collect payments from your account with your consent. The appropriate amount is debited from your account on the due date as notified in advance.

A Direct Debit cannot be collected without your prior consent. This can either be in writing by completing a direct debit instruction, over the telephone or internet.

You can lodge cleared funds to your account up to 2pm (12pm on Christmas Eve, provided it is a Banking day) to cover any direct debits due that day.

You can cancel a Direct Debit by:

• Using the Mobile App
• Using Online Banking
• Writing to us
• Calling into your nearest branch
• Calling us on 0345 793 0000, logging and choosing option zero (0) to speak to one of our Customer Service Advisers. Our advisers are available between 9am and 5pm Monday to Sunday. 

Cancellation of a direct debit should be made in writing to the originator, giving seven days notice.

If you do not recognise a Direct Debit, you should make contact with the originator to cancel it with them. You should also cancel the Direct Debit with us.

If any money is wrongly taken from your account under a direct debit then, as soon as we are told about it, we will refund your account. This protects you if a direct debit, which has not been authorised, is taken from your account.

If any money is wrongly taken from your account under a direct debit then, as soon as we are told about it, we will refund your account. This protects you if a direct debit, which has not been authorised, is taken from your account.

Similarly, where too much is taken, it is taken too early or it is taken after you have cancelled the direct debit, you will be protected.

Cancellation of a direct debit should be made in writing to the originator, giving seven days notice.

If you hold a Regular Saver account, the monthly payments into this account can be amended or cancelled via Online Banking.

You can also manage these payments by visiting your nearest branch.