If you receive this error, there could be a number of reasons why. It could be because:

• The NSC/Sort Code and/or Account Number you have entered is invalid.
• The account you are trying to pay is not a UK account.
• The account you are trying to pay cannot accept Faster Payments. See our website for more information on Faster Payments.
• The account you are trying to pay requires a valid reference number. Examples of these are building societies, credit unions, collections accounts etc.
• We are unable to confirm if the NSC/Sort Code and Account number exist.

Please check the details with the recipient/company. If you still cannot make the payment, please make alternative arrangement to pay this.

You can make one off payments to a new payee via the App. For security reasons there is a daily limit of £1000 to pay someone new. You cannot save new payees on the Mobile App.

If you are planning to pay someone regularly, you should set up a new payee via Online Banking using a Card Reader. Once completed you will be able to pay up to £15,000 daily to this payee though the Mobile App.

You can only pay to saved bills using the Mobile App.

To make a one off bill payment or to pay a bill regularly, you should set up the new biller via Online Banking using a Card Reader. Once completed you will be ble to pay up to £15,000 daily to this bill though the Mobile App.