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Mobile Help Centre
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This option allows you to transfer money to a new payee or a payee you have not saved. Daily limits apply when making one off payments to other UK accounts.
Select the section you require assistance with:
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I am getting an error that says 'Please enter a valid UK NSC and Account Number'
If you receive this error, there could be a number of reasons why. It could be because:
- The NSC/Sort Code and/or Account Number you have entered is invalid.
- The account you are trying to pay is not a UK account.
- The account you are trying to pay cannot accept Faster Payments. See our website for more information on Faster Payments.
- The account you are trying to pay requires a valid reference number. Examples of these are building societies, credit unions, collections accounts etc.
- We are unable to confirm if the NSC/Sort Code and Account number exist.
Please check the details with the recipient/company. If you still cannot make the payment, please make alternative arrangement to pay this.
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How to add another UK account to pay regularly on the App
You can make one off payments to a new payee via the App. For security reasons there is a daily limit of £1000 to pay someone new. You cannot save new payees on the Mobile App.
If you are planning to pay someone regularly, you should set up a new payee via Online Banking using a Card Reader. Once completed you will be able to pay up to £15,000 daily to this payee though the Mobile App.
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How to add a bill to pay on the App
You can only pay to saved bills using the Mobile App.
To make a one off bill payment or to pay a bill regularly, you should set up the new biller via Online Banking using a Card Reader. Once completed you will be ble to pay up to £15,000 daily to this bill though the Mobile App.