We offer a range of methods to make and receive payments.

See below for more details on each payment type available and the benefits of each.

Depending on the type of account you hold or electronic banking service you use, fees and charges may apply. Please refer to the price lists for personal customersbusiness customers and iBB customers for more details.

Faster Payments

The Faster Payments Service allows customers to make fast and low cost electronic payments or transfers using Online Services or iBB.

Standing orders

With a standing order you can automatically pay your regular, fixed amount bills directly from your account.

CHAPS payments service

Clearing House Automated Payment System (CHAPS) is an electronic transfer system for sending Sterling payments within the UK on a same day value basis. This payment is normally used for high value transactions and has the ability to include additional information with the payment e.g. an address in the case of conveyance payments.

Outgoing payments for same day value can be made up until 16.00 in branch or up to 17:25 using iBB, on banking days only. Incoming payments can be received until 18:20.

There is a cost for making and receiving a CHAPS payment.  For more details, please refer to the price list for personal customersbusiness customers and iBB customers.

Direct debit payments

Paying your regular bills with direct debits is an efficient and easy way of taking care of your regular payments.

International payments

Make payments from your own accounts in all major currencies to most destinations worldwide.

SEPA Payments and International Payments Explained

Payment Type Description When to use Fees and Charges

SEPA Payment

(Single Euro Payment Area) 

(SEPA form)
This is a Euro payment made using the SEPA system  Payments can take up to 2 working days to clear in the account Any euro payment going to the SEPA Zone* can go as a SEPA payment  Note: if the Bank you are paying is not part of the SEPA scheme you will need to do an international payment  See our fees & charges brochure  

International Payment

 (PayLink form) 

International Payment means transferring funds, in any currency, from or to an account to another account outside of the UK, or transferring funds from or to another account inside the UK in any currency other than Sterling. For payment which includes a foreign currency.   See our fees & charges brochure 

*for SEPA Zone countries see ‘Where can I send SEPA credit transfer payment to’ on our International Payment Page.

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Call 0345 6005 925


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