Making and receiving payments

• Customers can initiate these one-off payments using Online, Mobile and Phoneline Banking. Business customers can also use Internet Business Banking (iBB) to initiate these payments.
• Single immediate payments can be sent between 7:00am and 12:00am (Midnight) 365 days a year.
  
• Transaction limits apply. Click here for the Online Services transactions limits. iBB customers will have their limits agreed with their Relationship Manager.
• The money is usually available in the receiving customer's account within two hours, but no later than the next banking day.

• Faster Payments is a fast and low cost way of sending money to other UK banks and building societies.
• Convenient and secure way of transferring money.
• Funds are available as soon as they credit your account, no need for it to ‘clear’.

• A standing order enables you to instruct the bank to automatically pay money from your account to another account either held by you or a third party, for a fixed amount and at regular intervals.
• Payments can be made weekly, fortnightly, monthly, bi-monthly, quarterly, half-yearly or annually, depending on your needs.
• Standing orders can be created, amended and cancelled using Online Banking or in writing via your branch. Standing Orders can also be amended and cancelled on Mobile Banking.
• You can lodge cleared funds to your account up to 2pm* to cover any standing orders due that day.

*_{12pm on Christmas Eve, provided it is a Banking day.}

• You control the amount and date of the payment and the Bank processes the transaction on your behalf.
  
• A standing order means you don't have to worry about missing your regular payment dates - your standing order will automatically be sent on the specified date.

If you are sending money within the UK to another bank or building society account, you will need to provide us with:

• The name and address of the Payee;
• The sort code and account number of the account to which the funds are to be transferred;
• The date and amount of the payment;
• A meaningful Reference so that the Payee can identify you; and
• Your permission in line with the Mandate for the Account from which the payment is to be taken. If you are making a CHAPS payment in branch you give your permission by signing an instruction form.

To make a CHAPS payment you can either complete a CHAPS application form in branch, post the completed CHAPS application form to your branch, or complete the payment yourself using iBB.

Provided your branch receive your instruction and complete the necessary controls and checks before 4:00pm, or you complete the payment using iBB before 5:25pm, the payee will receive value for the payment on the same day.

The Terms and Conditions applicable for a CHAPS payment are found within the Terms and Conditions document applicable to your personal account or business account.

• Avoids use of cash, cheques and sending paper through the clearing system.
• Payments can be instructed in branch, by letter or, for business customers, via iBB.
• Convenient and secure way of transferring money.
• Funds are received on the same day provided the payment is made before the cut off time.
• Funds are available as soon as they credit your account, no need for it to ‘clear’.

• A direct debit is an agreement whereby the company you are paying is authorised to collect payments from your account with your consent. The appropriate amount is debited from your account on the due date as notified in advance.
• It cannot be collected without your prior consent. This can either be in writing by completing a direct debit instruction, over the telephone or internet.
• You can cancel a Direct Debit by writing to us, calling into any First Trust branch, speaking to us on the Telephone or via Online or Mobile Banking.
• You can lodge cleared funds to your account up to 2pm* to cover any direct debits due that day.

• Paying by direct debit is a simple, safe and convenient way of automatically paying your bills when they are due. With direct debits there's no need to worry about overlooking payment dates and missing key payments.
• The direct debit transaction is charged the automated transaction fee (for business customers only, please see to the price list for business customers), which is cheaper than paying by cheque or cash. You may also find that the company you are paying offers an incentive to pay by direct debit.
• Payments by direct debit appear on your bank statements, which facilitates record keeping and managing your cash flow.

Direct debit Guarantee

If any money is wrongly taken from your account under a direct debit then, as soon as we are told about it, we will refund your account. This protects you if a direct debit, which has not been authorised, is taken from your account. Similarly, where too much is taken, it is taken too early or it is taken after you have cancelled the direct debit, you will be protected. Cancellation of a direct debit should be made in writing simultaneously to the originator and to your Bank, giving seven days notice.

• Payments can be instructed in branch, by letter or, for business customers, via iBB. For more details, please ask your branch.
• Convenient and secure way of transferring money internationally.
• When the funds are received depends on the currency and when you make this payment in branch or via iBB. For more details, please ask your branch.
• Receive payments into your own accounts in all major currencies from most destinations worldwide.
• Funds are available as soon as they credit your account, no need for it to ‘clear’.