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Mobile Help Centre
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Select the section you require assistance with:
International Payments
International Payments can only be completed at a branch or by post
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What is an International Payment?
With an International Payment you can make foreign currency payments to accounts with banks in the UK and abroad..
There is a cost for making an international payment. For more details, please refer to the price list for international transactions.
- There is also a cost if you receive an international payment. For more details, please refer to the price list for personal customers and business customers.
- For more information, please visit our International Payments page.
- Payments can be instructed in branch, by letter or, for business customers, via iBB. For more details, please ask your branch.
- Convenient and secure way of transferring money internationally.
- When the funds are received depends on the currency and when you make this payment in branch or via iBB. For more details, please ask your branch.
- Receive payments into your own accounts in all major currencies from most destinations worldwide.
- Funds are available as soon as they credit your account, no need for it to ‘clear
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How can I make an International Payment?
International Payments can be instructed in branch or by letter.
For more information, and to obtain an application form, visit our International Payments webpage below.
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How much does an International Payment cost?
There is a cost for making an international payment. For more details, please refer to the price list for international transactions.
There is also a cost if you receive an international payment. For more details, please refer to the price list for personal customers and business customers.
For more information, and to obtain an application form, visit our International Payments webpage below.
Cheques
Cheques can only be lodged in a branch, by post, or at the Post Office®
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How do I lodge a cheque?
At a Branch
Drop into any branch, during opening hours, where you can lodge a cheque at the counter with your AIB (NI) Visa debit card and PIN or your account number. You can avoid unnecessary queues, by lodging domestic cheques to your account using the Quicklodge facility located inside the branch.
If you cannot visit a branch you can post this to us. You must ensure you include details of your account with us that you want to lodge it to.
At the Post Office
You can lodge cheques at any Post Office counter. You will need a pre-printed lodgement slip to lodge at the Post Office. Visit our Post Office webpage to find out more
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How long does it take for a cheque I have lodged to clear?
When you lodge a cheque to your account, it has to go through a process known as the clearing cycle. We will treat the money as ‘uncleared funds’ for a period of time, depending on the bank the money is being drawn from. This ‘uncleared period’ reflects the time it takes to receive the payment from the branch of the bank on which the cheque is drawn. During this period, if you withdraw any of the uncleared funds, we may charge interest on that amount.
The rate of interest that applies will depend on whether you have an agreed overdraft to cover the payment. The following table shows what day your cheque will clear for you to be able to withdraw the money, and what day your funds will start to earn interest (if this applies). The days refer only to working days and do not include weekends or bank holidays.
Cheque
For cheques cleared using the 'Paper clearing system" - 3 Banking Days Cheque
For cheques cleared using the "Image clearing system" - no later than 23:59 the next Banking Day (except bank holidays) Cheque lodgement at the Post Office®
The clearance cycle for cheques lodged at the Post Office® begins the day we receive the cheques usually the next Banking Day
‘Image Clearing System’ means the process that enables images of cheques to be exchanged between banks and building societies, through the Image Clearing System, for clearing payment. Cheques processed through this system clear more quickly. It means that if you lodge a cheque on a banking day you will be able to withdraw the funds no later than 23:59 the next banking day (except bank holidays).
Note: These rules only apply to cheques drawn in sterling on UK banks. Different timelines apply for cheques drawn on foreign banks and cheques drawn in foreign currencies on UK banks.
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How do I search to see if a cheque I have written has been presented
Online Banking
Log in to Online Banking and click 'Services & Settings' from the top of the screen. Then select 'Cheques ' from the drop down menu followed by 'Cheque Search'. Choose the account you wish to search,enter the cheque number and select 'Search'.
Note: You will need the number of the cheque you wish to search for.
Phoneline Banking
You can confirm whether a cheque you have written has been presented within the last 6 months or last 100 transactions, whichever is the most recent over the telephone.
Simply call Phoneline Banking on 0345 793 0000†, log in and choose option one (1) and follow the voiced instructions.
Call us
Call us on 0345 793 0000, login and choose option zero (0) to speak to one of our Customer Service Advisers. Our advisers are available between 9am and 5pm Monday to Sunday.
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How do I stop a cheque
Call us
Call us on 0345 793 0000, login and choose option zero (0) to speak to one of our Customer Service Advisers. Our advisers are available between 9am and 5pm Monday to Sunday. They may be able to cancel your cheque/cheque book.
Make sure that you have the cheque number and amount of the cheque you wish to stop.
Note: If a cheque has already been processed on your account, this cannot be cancelled..
Visit a branch
Drop in to any branch, during opening hours where a member of staff will help you with your request.
Note: If a cheque has already been processed on your account, this cannot be cancelled.
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How do I order a new cheque book?
Call us
If you are registered for Online Services (Online, Mobile and Phoneline Banking) you can order a Cheque Book or Lodgement Book over the telephone. Simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.
If you are not registered for Online Banking, please call our Customer Services team on 0345 6005 925 (lines are open 9am to 5pm, Monday to Friday, excluding bank holiday). Once they have completed some standard security questions with you, they will be happy to help you.
Visit a branch
Drop into any branch and a member of staff will be happy to order a cheque and/or lodgement book for your account(s).