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Mobile Help Centre
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If you do not recognise a transaction, call us on 028 9024 1822 to get more information. If you believe a transaction is fraudulent, cancel your card via the Cards section of the Mobile App, and then call us on 028 9024 1822.
Below are the most common card related queries:
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Help with your Debit Card PIN
If your PIN has been locked please call a Customer Service Adviser on 028 9024 1822 between 8am to 6pm Monday to Sunday.
If you have forgotten your PIN there are several ways you can get a reminder of this:
Phoneline Banking
You can hear a reminder of your existing Debit Card PIN using Phoneline Banking. Call 0345 793 0000 and log in using your Registration Number & PAC. Select option 3 from the Phone Banking menu and follow the instructions to hear your PIN.
Online Banking
You can order a PIN reminder through Online Banking. This will be posted to your home address in 5 banking days.
Call us
You can order a PIN reminder by calling us on 028 9024 1822 between 8am and 6pm Monday to Sunday. This will be posted to your home address in 5 banking days.
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Help with your Credit Card PIN
If your PIN has been locked please call a Customer Service Adviser on 028 9024 1822 between 8am to 6pm Monday to Sunday.
If you have forgotten your PIN there are several ways you can get a reminder of this:
Online Banking
You can order a PIN reminder through Online Banking. This will be posted to your home address in 5 banking days.
Call us
You can order a PIN reminder by calling us on 028 9024 1822 between 8am and 6pm Monday to Sunday. This will be posted to your home address in 5 banking days.
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Help using your card for online shopping
When you’re shopping online, we may need to confirm that it’s really you using your card. This is an extra layer of security called Strong Customer Authentication (SCA for short) making online shopping even more secure.
AIB (NI) Mobile Banking App is the easiest way to confirm it’s you when you’re shopping online.
When you are shopping online and we need to confirm it’s you, we will ask you to check your phone. We’ll send a message through the mobile app (this is called a push notification) and in a few taps you can confirm your purchase.
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Help with Apple Pay / Google Pay™
You can use your Apple or Android device to pay with your Debit or Personal Credit Cards wherever you see the Contactless logo. It’s a safe and secure way to pay.
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Help with changing you Credit Card address
There are several different ways you can change your Credit Card address wth us.
Online Banking
If you need to change your Credit Card address, you can do so via Online Banking. You need a Card Reader to complete this process.
Visit a branch
You can visit your nearest branch to change your Credit Card address.
Write to us
You can write to us to change your Credit Card address. Post your request to AIB (NI), Card Services, PO Box 333, Belfast, BT1 3FT. Don't forget to include your card number and to sign the letter.
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Help with requesting a limit change on your Credit Card
There are several different ways you can request a limit change on your Credit Card.
Online Banking
You can request a Credit Card limit change via Online Banking. You need a Card Reader to complete this process.
Call us
You can contact our Card Services team on 028 9024 1822 between 8am and 6pm Monday to Sundy to request a limit change to your credit card.
Note: When considering your request for a limit increase, we will conduct a credit search with a licenced credit reference agency, who will record details of the search. Only proceed if you accept these terms.