Submitting an application with us
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Digital Mortgage Application Submission - Frequently Asked Questions
- I have forgotten my password – what do I do?
- Do I still need to complete an AIB (NI) Affordability Calculator before I submit a digital application?
- What documents are required for my case to be classed as ‘fully packaged’?
- My client is married but wants to submit a single application. Is this possible?
- My client has debts that will be cleared prior to completion. Can I still submit a digital application?
- Remortgage Applications – Existing Mortgages
- I haven’t been asked to enter credit commitments prior to getting a DIP – is this correct?
- I have generated a DIP for my client, but need to go back and edit some of the details. Can this be done?
- I have got a DIP for my clients, but the Affordability Calculator says ‘Criteria Not Met’. What does this mean?
- Where can I find the loan amount figure that my client was initially approved for at DIP stage?
- After the DIP stage, the system won't let me progress past the ‘Mortgage Term’ screen. No matter what I type in, I can’t progress on to the next stage.
- What does AIB (NI) classify as ‘essential expenses’?
- When I get to the ‘Product Selection’ page, only 5-Year products are showing. Why is this?
- I accidentally exited the system before hitting ‘submit’ at the end of my application. Has all my work been lost?
- Can I add additional notes to my application?
- How do I know that the documents have been uploaded to the system?