Making a complaint


Did we get it wrong?


We value our customers and take all customer complaints seriously. When a complaint is received we always aim to investigate it promptly and thoroughly, in order to identify the root cause, prevent any reoccurrence and, wherever possible, resolve the complaint to the customer's satisfaction.


We always apologise for mistakes or instances when customer service did not meet our high standards.


We encourage you to talk to us directly. Making a complaint directly to us is easy.


How and where to make a complaint