COVID-19 Support Hub

We're here to help


As the COVID-19 outbreak continues many of our customers and their families face the challenge of responding to how this has impacted them both at work and at home.


We are regularly reviewing the ways that we can help our customers. We are here to support you through these difficult and uncertain times.




Get the help you need with your finances


We’ve put supports in place for our Personal, Business and Mortgage Customers impacted financially by COVID-19.

Find out how we can help below:


Personal Customers

Support available includes payment holidays on personal loans & credit cards

Business Customers

Support available includes payment holidays on loans and other cashflow solutions

Mortgage Customers

Support available includes payment holiday or interest only payments


Help for our older and our more vulnerable customers


At some stage or another we all may need some extra help or guidance, whether due to isolation, money worries, bereavement, illness, or simply hitting a tough patch. Find out how we can help below:


Support for over 70s, carers and those shielding

Support available include a dedicated helpline, priority banking in branch and help accessing your money

Bereavement Support

When a loved one or a close relative passes away there’s a lot to do. Our team are here to help.

Worried about payments?

Sometimes it can be hard to make ends meet, let alone your payments. You’re not on your own. We are here to help

Remember AIB will never ask you to transfer money or move it to a safe account or ask you to disclose your security credentials, personal or financial information by phone, email or SMS text message



Keep banking with us


Scroll right to find more information and tips on banking with us during this time.


Frequently asked questions & Useful links


  What AIB is doing


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    What is AIB doing to keep customers and staff safe in branches?

    • We are increasing the cleaning of branches. 
    • We have introduced priority banking hours for our older and our vulnerable customers until 11am each morning. We are asking our other customers to plan their branch visits outside these times.


    • To maintain social distancing we are limiting the number of customers who can come into our branches at any one time.  This may result in some customers having to wait outside for a while.  As a reminder, many banking services are available online, on our Mobile App and through Phoneline Banking.  Thank you in advance for supporting these initiatives to protect one another.

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    What is AIB doing for its customers through this crisis?

    We know that many of you are worried about being financially impacted by COVID-19. Our aim is to continue to support you through this situation and we encourage you to contact us if you need advice or support.


    We have put together a range of solutions for mortgage customers who are experiencing financial concerns. You can find more details here.

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  Concerned about payments FAQs






  General Support


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    Will AIB travel insurance cover me for COVID-19 related cancellations?

    Please refer to frequently asked questions for information on the COVID-19 cover provided by travel insurance policies purchased before the 18th March 2020.

    Please note that travel insurance policies purchased after the 18th March 2020 will NOT cover cancellation due to current or future advice of the Foreign and Commonwealth Office (FCO) or regulations of any country banning or restricting travel.

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  Useful links




A message from Robert Mulhall,

Managing Director, AIB Group UK (p.l.c.)

The COVID-19 situation continues to evolve rapidly and presents significant challenges of an unprecedented nature for all of us. Safeguarding our staff, customers and communities is our absolute priority and of paramount importance to us.


We are committed to supporting our customers and have implemented a range of robust measures designed to help through these challenging times. For customers who are worried about making payments, I urge you to contact us as early as possible.

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Take care,

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