Covid-19 Information Hub

A message from Robert Mulhall,

Managing Director, AIB Group UK (p.l.c.)

 

The Covid-19 situation continues to evolve rapidly and presents significant challenges of an unprecedented nature for all of us. Safeguarding our staff, customers and communities is our absolute priority and of paramount importance to us. We are committed to supporting our customers and have implemented a range of robust measures designed to help through these challenging times. For customers who are worried about making payments, I urge you to contact us as early as possible.

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Take care,

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Help Quick Links

 

How To Continue to Manage Your Money

 

The safeguarding of our customers, our staff and our communities continues to be our main priority as the situation with Covid-19 evolves, so, we are asking customers to only visit a branch if it is absolutely essential.

 

You can continue to access our services through our digital banking options - Online, Mobile and Phoneline Banking, or by talking to our Customer Services team on 03456005925. Lines are open Monday-Friday 9.00am-5.00pm (excluding Bank holidays). Please note that we are experiencing extremely high call volumes so you may have to wait longer than usual to speak to us.

 

In addition to this you use your Debit or Credit Card to pay for goods and services Online or withdrawing from our ATMs. Alternatively you can use Post Offices® throughout the UK for everyday banking transactions.

 

If you do need to visit a branch, we have introduced social distancing measures to protect you, our people and our communities and have also introduced priority banking time up to 11am daily for our older and our more vulnerable customers.

 

We will provide updates on this page if any of our services change.

 

We will continue to follow the advice of government, health authorities and industry bodies as the situation evolves.

  

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Services Update

Branches Reduced Service
Mobile Banking Normal Service
Online Banking Normal Service
iBB Normal Service
Telephone Support Reduced Service
Phoneline Banking Normal Service
Payments Normal Service
Cards Normal Service
                 Find out more                      

 

 

Get The Help You Need

 

We’ve put supports in place for our Personal & Business Customers impacted by COVID-19. If you are worried about the impact on your financial circumstances or managing your finances, find out how we can help.

 

 

Some of the solutions for our Personal Customers

 

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    Worried about mortgage repayments?

    If you are worried that you wont be able to make your mortgage repayments, there are ways we can help.

     

    • Mortgage customers who face difficulty can apply for a payment holiday for up to 3 months (further extensions may apply if required).
     
    • You may also pay just the interest in certain circumstances.

     

    In order for these solutions to take effect before your next scheduled repayment date, please ensure you contact us to apply for these at least 7 business days before that date.

     

    For more information on your options click here.

     

    For frequently asked questions click here.

     

    If your mortgage is in arrears, please click here for more information.

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    Worried about paying your loans?

    If your income is impacted due to COVID-19 (or you expect it to be impacted) and are worried about being able to make your loan repayments, you can apply for a 3 month personal loan repayment holiday.  Interest will continue to accrue and will be charged to your loan account.

     

    For more information click here and one of our customer service advisers will call you back.

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    Concerned about other payments?

    We understand that nobody plans for an event like this. You’re not on your own.

     

    If you're worried about making payments the important thing is not to ignore money problems, as they usually get worse if you don’t act. So, the first step is always to realise that if you’re worried, you need to do something.

     

    Find out more.

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    View products to help with your cashflow

    Review our personal lending products and helpful tools that can assist your with your personal cash flow and help you manage your money.

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Some of the solutions for our Business Customers

 

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    Worried about paying your loans?

    If you expect your cashflow to drop temporarily as a result of COVID-19 and you believe you will be unable to make your loan repayments, we’ll do our best to help you.

     

    We have a number of possible solutions available to you depending on your circumstances, which include the following.

     

    • 3 month capital & interest repayment holiday  - interest will continue to accrue and will be charged to your loan account.

     

    • 3 month capital repayment holiday on your loans greater than £25,000, therefore your business only pays the interest on your loans during this time.

     

    • Relaxation, amendment or waiver of covenants for the next three months if required.

     

    For more information contact your relationship manager or request a call back.

     

    The earlier you get in touch, the easier it will be find the best solution for your business.

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    Worried about paying your asset finance?

    If you expect your cash flow to drop temporarily as a result of COVID-19 and you believe you will be unable to make your asset finance repayments, we’ll do our best to help you.


    We have support available to you depending on your circumstances, which includes the following.

     

    • A capital & interest repayment holiday of up to three months.
     
    • The relaxation, amendment or waiver of covenants for the next three months if required.

     

    For more information contact your relationship manager or request a call back.


    The earlier you get in touch, the easier it will be find the best solution for your business.

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    Concerned about other payments?

    In these uncertain times we can offer help and guidance if you are experiencing financial difficulty. We recognise that you may need support in managing your existing credit facilities with us and have a number of possible solutions available to you depending on your circumstances.

     

    The earlier you get in touch, the easier it will be to work out what the best solution might be.

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    View products and services to help with your cashflow

    Access any of our business support products. We have a range of lending products which can assist your business with cash flow.

     

    Manage your daily cashflow through Online Banking and Internet Business Banking as normal.

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    Treasury Services solutions

    Talk to our dedicated Treasury Services team offering you bespoke treasury business solutions.

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Remember AIB will never ask you to transfer money or move it to a safe account or ask you to disclose your security credentials, personal or financial information by phone, email or SMS text message.

 

Frequently asked questions & useful links

 

  What AIB is doing

 

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    Will AIB be closing branches?

    • We are taking all measures to ensure minimum disruption to our services as the Coronavirus COVID-19 situation develops. We are assessing the situation as it evolves. See here for latest information.
     

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    What is AIB doing to keep customers and staff safe in branches?

    • We are increasing the cleaning of branches. 
     
    • We have introduced priority banking hours for our older and our vulnerable customers until 11am each morning. We are asking our other customers to plan their branch visits outside these times.

     

    • To maintain social distancing we are limiting the number of customers who can come into our branches at any one time.  This may result in some customers having to wait outside for a while.  As a reminder, many banking services are available online, on our Mobile App and through Phoneline Banking.  Thank you in advance for supporting these initiatives to protect one another.

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    What is AIB doing for its customers through this crisis?

    We know that many of you are worried about being financially impacted by COVID-19. Our aim is to continue to support you through this situation and we encourage you to contact us if you need advice or support.

     

    We have put together a range of solutions for mortgage customers who are experiencing financial concerns. You can find more details here.

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  Concerned about payments FAQs

 

 

  General Support

 

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    Will AIB travel insurance cover me for COVID-19 related cancellations?

    Please refer to frequently asked questions for information on the Covid-19 cover provided by travel insurance policies purchased before the 18th March 2020.

    Please note that travel insurance policies purchased after the 18th March 2020 will NOT cover cancellation due to current or future advice of the Foreign and Commonwealth Office (FCO) or regulations of any country banning or restricting travel.

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