COVID-19
We're here to help
We understand you may be still facing challenges as a result of the COVID-19 pandemic. We're here to help and support you through these uncertain times.
If you are worried about missing payments, please contact us. Our staff have helped hundreds of customers to get their finances back on track.
Get the help you need with your finances
We’ve put supports in place for our Personal, Business and Mortgage Customers impacted financially by COVID-19.
Find out how we can help below:
If you’re going through a challenging time
At some stage or another we all may need some extra help or guidance, whether due to isolation, money worries, bereavement, illness, or simply hitting a tough patch. Find out how we can help below:
Remember AIB will never ask you to transfer money or move it to a safe account or ask you to disclose your security credentials, personal or financial information by phone, email or SMS text message
Frequently asked questions & Useful links
What AIB is doing
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What is AIB doing to keep customers and staff safe in branches?
- We are increasing the cleaning of branches.
- We have introduced priority banking hours for our older and our vulnerable customers until 11am each morning. We are asking our other customers to plan their branch visits outside these times.
- To maintain social distancing we are limiting the number of customers who can come into our branches at any one time. This may result in some customers having to wait outside for a while. As a reminder, many banking services are available online, on our Mobile App and through Phoneline Banking. Thank you in advance for supporting these initiatives to protect one another.
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What is AIB doing for its customers through this crisis?
We know that many of you are worried about being financially impacted by COVID-19. Our aim is to continue to support you through this situation and we encourage you to contact us if you need advice or support.
We have put together a range of solutions for mortgage customers who are experiencing financial concerns. You can find more details here.
General Support
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Will AIB travel insurance cover me for COVID-19 related cancellations?
Please refer to frequently asked questions for information on the COVID-19 cover provided by travel insurance policies purchased before the 18th March 2020.
Please note that travel insurance policies purchased after the 18th March 2020 will NOT cover cancellation due to current or future advice of the Foreign and Commonwealth Office (FCO) or regulations of any country banning or restricting travel.
Useful links
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Links to a range of government and community sector organisations
NHS https://www.nhs.uk/coronavirus NI Direct https://www.nidirect.gov.uk/coronavirus Public Health Agency
https://www.publichealth.hscni.net/ NI Business Info
https://www.nibusinessinfo.co.uk/ The Federation of Small Businesses
https://www.fsb.org.uk/covid19 GOV.UK guidance for employees, employers and businesses
https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses Age NI 'check in and chat' service https://www.ageuk.org.uk/northern-ireland/services/carewellbeing-services/check-in-and-chat/
A message from Robert Mulhall,
Managing Director, AIB Group UK (p.l.c.)
The COVID-19 situation continues to evolve rapidly and presents significant challenges of an unprecedented nature for all of us. Safeguarding our staff, customers and communities is our absolute priority and of paramount importance to us.
We are committed to supporting our customers and have implemented a range of robust measures designed to help through these challenging times. For customers who are worried about making payments, I urge you to contact us as early as possible.
Take care,
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.