AIB (NI) seeks to embrace social media to engage with our customers and we wish to do so responsibly. From tweeting security tips and reminders to always taking personal or account-specific conversations offline, we help our customers protect their personal and financial information.
Our Social Media Channels are public, which means that anyone can see our posts, comments and tweets. Unless you protect your posts, comments and tweets (something you can do in some social network settings), anyone can see your posts, comments and tweets, and these may even show up in search-engine results (like on Google or Yahoo!).
We will be monitoring our social networking pages. When appropriate, we will either respond to your question, issue or comment publicly, or we will contact you directly.
We welcome your comments/feedback and we'll do our best to respond to most postings. We may not be able to respond to your questions immediately and some responses may be limited in nature. Depending on the nature of your request it may be necessary for us to contact other areas of AIB (NI). In cases like this we will endeavour to let you know your request may take longer to deal with.
There may be some questions/comments we cannot address, including questions directly related to financial matters, ongoing legal matters, regulatory issues, or certain other elements of our business.
We recommend against and, in fact, discourage clicking on links posted by other users, as these links may pose risks to your computer or take you to inappropriate sites.
Please don't use our Social Media Channels to report phishing or criminal activity. If you find a Social Media Channel pretending to represent AIB (NI) that is not listed on our website, please report it to email@example.com
Suspicious emails should also be forwarded to firstname.lastname@example.org