Contact Details

 

Lost & Stolen Cards

Report lost or stolen debit cards

Freephone 0800 0391 140
or
028 9033 0099 / +44 28 9033 0099

(24 hours)

Report lost or stolen credit cards

Freephone 0800 0391 141
or
028 9033 0099 / +44 28 9033 0099

(24 hours)

Lost or stolen cards whilst abroad

If travelling outside of the UK and you wish to call Visa or Mastercard to report your card lost or stolen please click on the link below to get local Freephone numbers. (please note mobile charges may still apply).


Personal & Business Customers
 

Personal & business account enquiries

0345 6005 925 *

(Mon - Fri 9am - 5pm)^

Personal lending enquiries / applications

0345 6005 925 *

(Mon - Fri 9am - 5pm)^

Mortgages

0345 6005 925 *

(Mon - Fri 9am - 5pm)^

Credit card enquiries

028 9024 1822 or
+44 28 9024 1822

Mon-Sun 8:00am - 12:00am (Midnight)

Credit card applications

0800 38 22 65 *

(Mon - Fri 9am - 5pm)^

Customer comments/complaints

0345 600 5925 *

(Mon - Fri 9am - 5pm)^

AIB Treasury

028 9032 6118 *

(Mon - Fri 8am - 5pm)^

Merchant Sevices

0345 266 0591 *

(Mon - Fri 9am - 5.30pm)^

Merchant support centre

0371 200 1437 *

(Mon - Sat 8am - 11pm)
(Sun 10am - 4pm)

Text Relay service (for hearing impaired customers)

18001 0345 6005 925 *

(Mon - Fri 9am - 5pm)^

Head Office

92 Ann Street
Belfast BT1 3HH

028 9032 5599

General enquiries

If you have a general enquiry you can also complete our Personal or Business enquiry form.

 

Electronic banking customers

iBusiness Banking customer support

0370 2430 331 *

(Mon - Fri 9:00am - 5:00pm)^

Email Us

Online Services customer support

0345 793 0000 *

Log in and choose option zero (0) to speak to a Customer Service Adviser

Mon-Sun 9:00am - 5:00pm^ (including Bank Holidays)

* Call charges may vary - refer to your service provider

.^Except bank holidays

Security or Fraud

If you are concerned about an email you have received, please forward the full email including the email header to alert@aib.ie

 

Media enquiries

  • Morrow Communications: 028 9039 3837 (Mon - Fri)
  • Kieran Donnelly: 077 6970 2275 *
  • Clare Daly: 077 1720 6327 *

AIB Group media queries.

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