Contact Details
Lost & Stolen Cards
Report lost or stolen debit cards
Freephone 0800 0391 140
or
028 9033 0099 / +44 28 9033 0099
(24 hours)
Report lost or stolen credit cards
Freephone 0800 0391 141
or
028 9033 0099 / +44 28 9033 0099
(24 hours)
Lost or stolen cards whilst abroad
If travelling outside of the UK and you wish to call Visa or Mastercard to report your card lost or stolen please click on the link below to get local Freephone numbers. (please note mobile charges may still apply).
Personal & Business Customers
Personal & business account enquiries
0345 6005 925 *
(Mon - Fri 9am - 5pm)^
Personal lending enquiries / applications
0345 6005 925 *
(Mon - Fri 9am - 5pm)^
Mortgages
0345 6005 925 *
(Mon - Fri 9am - 5pm)^
Credit card enquiries
028 9024 1822 or
+44 28 9024 1822
Mon-Sun 8:00am - 12:00am (Midnight)
Credit card applications
0800 38 22 65 *
(Mon - Fri 9am - 5pm)^
Customer comments/complaints
0345 600 5925 *
(Mon - Fri 9am - 5pm)^
AIB Treasury
028 9032 6118 *
(Mon - Fri 8am - 5pm)^
Merchant Sevices
0345 266 0591 *
(Mon - Fri 9am - 5.30pm)^
Merchant support centre
0371 200 1437 *
(Mon - Sat 8am - 11pm)
(Sun 10am - 4pm)
Text Relay service (for hearing impaired customers)
18001 0345 6005 925 *
(Mon - Fri 9am - 5pm)^
Head Office
92 Ann Street
Belfast BT1 3HH
028 9032 5599
Electronic banking customers
Online Services customer support
0345 793 0000 *
Log in and choose option zero (0) to speak to a Customer Service Adviser
Mon-Sun 9:00am - 5:00pm^ (including Bank Holidays)
* Call charges may vary - refer to your service provider
.^Except bank holidays
Security or Fraud
If you are concerned about an email you have received, please forward the full email including the email header to alert@aib.ie
Media enquiries
- Morrow Communications: 028 9039 3837 (Mon - Fri)
- Kieran Donnelly: 077 6970 2275 *
- Clare Daly: 077 1720 6327 *
Before proceeding please take time to read our Site Legal Notice, Privacy and Cookie Statements. By proceeding further you are deemed to have read and accepted these when using our website.
AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.