Online Services Security Centre

In 2017, £755 million was lost to financial fraud, but we can all help to lower this figure by remembering one simple action – to stop and think.

That’s why the Take Five campaign – led by Financial Fraud Action UK Ltd - is encouraging the nation to do just that; to take time to stop, step back and think before they act.

Current Security Alerts

At AIB (NI) we take security seriously. We aim to protect you against the threats associated with internet fraud. Here, you will find details of specific current security threats to our online banking customers and alerts that you should be aware of.

SCAM ALERT: Coronavirus


Fraudsters are using the publicity around the Coronavirus to pose as genuine organisations, including bank staff, government and/or health service officials. They are claiming to help keep your money safe, or to offer investment and / or medical advice at a cost.


Remember: AIB or other organisations, such as law enforcement agencies, will NEVER ask you to transfer money, move it to a safe account, nor ask you to disclose your security credentials, personal or financial information by phone, email or text message.


For more information:

Phone Scam Warning


We are aware that fraudsters are contacting customers of AIB (NI)/AIB GB along with other banks requesting security details or asking customers to transfer money.


We would remind you that our staff will never ask for your security credentials or to transfer money.


Text Message Fraud Warning 


Fraudsters are currently targeting members of the public via text message to divulge sensitive and personal banking details. These text messages are fraudulent, but can be inserted into existing and genuine AIB (NI) /AIB (GB) text streams, and in some cases the fraudster will call the customer directly afterwards.


AIB (NI) /AIB (GB) will;

  • Never ask you to share passcodes, card reader codes, credit card details or personal or financial details after clicking on a link, phoning a number included in a text message or email. 
  • Never ask you to transfer funds out of your bank account
  • Never ask you for full 5 digit passcodes
  • Never ask you to disclose to anyone any activation code that we send you electronically. 


Examples of fraudulent text messages




In some cases, fraudsters can call you after sending a warning message from a number that appears to be from AIB (NI) /AIB (GB). If you have concerns over a call you received that appears to be from AIB (NI) /AIB (GB), please end the call and then phone the number on the back of your card directly, this will bring you to a genuine AIB (NI) /AIB (GB) staff member.


If you have clicked a link, telephoned the number quoted in a text message or email, or have received a suspicious phone call and divulged any personal or account information please contact us immediately on the number on the back of your card. You do not need to contact us or take any action if you have not acted on or received the fraudulent text message.


A genuine text message or phone call from AIB (NI) /AIB (GB) will never ask you for full passwords, activation codes, passcodes, card reader codes, credit card details, financial information or ask you to transfer funds to a ‘safe account’ either with AIB (NI) /AIB (GB) or another financial institution.


TV Licensing Scam


Fraudsters have been issuing fake emails purporting to be from TV Licensing. The mail advises the victim that their Direct Debit has been cancelled and that the TV License cannot be automatically renewed. The victim is then requested to click on a link which directs them to a fake website where they enter their bank account details and other personal information. The victim will then receive a call from someone claiming to be from their bank and request that they provide their online registration and PAC. With this they will attempt to move funds out of the victim’s account.


Do not click on any link that has been provided in the email, and should you receive a call from anyone claiming to be from the Bank, we will never ask for your full PAC details to verify your identity.


AIB (NI) phone scams


AIB (NI) have been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:
  • Fraudsters purporting to be from AIB (NI) have been targeting customers asking them to make test payments from their account. 
  • Callers claim that they are calling on behalf of AIB (NI) and can fake the caller identification to make it look as if the call is from a legitimate source.
AIB (NI) reminds customers to be vigilant and aware of such calls - they are not genuine.
  • AIB (NI) never requests you to make payments from your account to any account.
  • AIB (NI) never requests you to provide your security details. 
  • If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call AIB (NI).



TalkTalk/BT vhishing scams


We have seen an increase in telephone vhishing scams, with fraudsters claiming to be from telecoms providers, such as TalkTalk, BT and others, offering a refund. If you receive a call like this, hang up and call the provider back on a number you can verify using a different phone to the one you were called on. Do not give the caller remote access to your PC, and do not log into your Online Banking if instructed to do so by the caller. Never reveal your bank account details, PIN, the full 5 digits of your Personal Access Code (PAC) or codes from your card reader over the phone. Fraudsters may ask for codes from your card reader to transfer money to a safe account; do not comply.


If you feel you have been affected by this type of fraud or any other scam, call our customer service advisers on 028 9034 6034 (8:30 to 17:00 Mon to Fri) or email us at