How to Prevent Fraud
|DO keep your anti-virus software up-to-date||DON’T give your card or pin to another person to use, this can result in fraud claims being declined|
|DO keep your operating system up-to-date||DON’T disclose codes from your Card Reader OR the full five digits of your Personal Access Code (PAC) to anyone.|
|DO keep your browser up-to-date||DON'T open e-mail attachments from people you don't know.|
|DO install a personal firewall on your computer||DON'T open e-mail attachments from people you know unless you know what's in the attachment|
|DO make sure that, if you're sending sensitive personal information, your connection is secure. A closed padlock icon appears on the status bar and the URL will start with https:// rather than http://||DON'T share your passwords with anyone|
|DO make sure the security settings on your Web browser are at an adequate standard||DON'T click on links sent in a text message.|
|DO use secure passwords to protect access to your system. Passwords should be changed regularly||DON’T click on a link or open an attachment to log in to Online or Mobile Banking, as these can lead to fraudulent sites.|
|DO frequently make and check back-up copies of your data and store them in a safe place.||DON’T use a computer that you do not trust to log in to your Online Banking.|
How to detect DocuSign-themed phishing attempts
A few simple techniques can help you spot the difference between a spoofed DocuSign email and the real thing:
- Don’t open unknown or suspicious attachments, or click links—DocuSign will never ask you to open a PDF, office document or zip file in an email.
- Hover over all embedded links: URLs to view or sign DocuSign documents contain “docusign.net/” and always start with https.
- Access your documents directly from www.docusign.co.uk by entering the unique security code, which is included at the bottom of every DocuSign email.
- Report suspicious DocuSign-themed emails to your internal IT/security team and to email@example.com.