Accessibility & Disability
AIB (NI) is committed to making access to our products and services easier for everyone and we are working to continually improve access for those who are living with a disability or long term health condition.
You’ll find details of the services we provide to assist our customers listed below. If you have any questions or require alternative support please get in touch.
Braille, Large print and Audio formats
We can provide your statements in Braille or large print. We can also provide brochures in Braille, large print or on audio.
For further information please ask at any of our branches or contact us on 0345 6005 925† Mon – Fri 9am – 5pm
Customer Care Packs
We have customer care packs in all of our branches which contain items to assist in various ways. These contain:
- Pen grips
Please ask our staff if any of these could help you.
Cash Machine (ATM) services
The keypads on our ATMs have a raised dot on the number 5 as well as raised symbols (X, I, O) on the coloured Cancel, Clear and Enter buttons. We also have large, coloured, high clarity screens on our ATMs
Talking Card Reader for Online Banking
The card reader is a small hand held device which works with your AIB (NI) Visa debit card to generate unique security codes when you are completing certain transactions on Online Banking.
If you require a talking card reader which is designed to assist visually impaired customers, simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.
† Call charges may vary – refer to your service provider
Text Relay Service
You can contact us via Text Relay (previously Typetalk) service by dialling 18001 0345 6005 925†. A relay operator will join the line to convey messages.
† Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.
Induction (Hearing) Loops
All of our branches have an induction loop which is portable and can be used in different areas of the branch. These improve the sound quality for customers who have hearing aids by switching to the T setting.
Access to our branches
The vast majority of our branches have permanent ramped access or level access from the street. Where we have been unable to gain statutory consents for a permanent ramp, we provide temporary ramps which can be put in place at the customer’s request.
All branches have automatic or power assisted doors with disabled access push buttons.
Inside our branches we provide a lower counter position for customers who are wheelchair users or who wish to sit while we transact your business.
Our Cash Machines are set at an accessible level for all users.
Chip & Signature Cards
For customers who have difficulty using a PIN, we can offer a Chip and Signature personal Debit and/or Credit Card.
When you buy goods in a shop, you will not have to enter your PIN on the terminal. Instead, the assistant will print a receipt for you to sign and this signature will then be compared to the signature on the back of your Card. All other transactions, such as online and mail order, will be carried out in the same way as the personal Debit or Credit Card.
For more information or to ask for a Chip and Signature personal Debit or Credit Card, please contact your branch.