Our Commitment to Sustainability
Our Commitment to Sustainability
Sustainability has been, and continues to be, integral to AIB.
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Shopping online is changing
Shopping online is changing
This year, a new layer of security will make shopping online with your AIB Card even more secure.
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warning COVID-19 UPDATE: As the position with Covid-19 evolves you may have concerns about your financial situation. We’re here to help you. Find out more.

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.



1 Santander 67%, 2 Danske Bank 64%, 3 Ulster Bank 57%, 4 Bank of Ireland UK 51%, 5 AIB (NI) 49%

Independent Service Quality Survey Results

Business current accounts

Published February 2021

As part of a regulatory requirement, an independent survey was conducted to ask approximately 600 customers of each of the 5 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.

Information about current account services

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here, and for personal current accounts here.