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Overall service quality
We asked customers how likely they would be to recommend their business current account provider to other SMEs.
Independent Service Quality Survey Results
Business current accounts
Published February 2021
As part of a regulatory requirement, an independent survey was conducted to ask approximately 600 customers of each of the 5 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.