Business Start-Up Package
Business Start-Up Package
We’re backing start-ups with a range of initiatives to help you get your business off the ground
Find out more
First Trust Bank is changing to AIB
First Trust Bank is changing to AIB
Customers don’t have to take any action. We’ll take care of everything
Find out more

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warning COVID-19 UPDATE: As the position with Covid-19 evolves you may have concerns about your financial situation. We’re here to help you. Find out more.

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.



1 Santander 65%, 2 Danske Bank 61%, 3 Ulster Bank 52%, 4 AIB (NI) 46%, 5 Bank of Ireland UK 45%

Independent Service Quality Survey Results

Business current accounts

Published February 2020

As part of a regulatory requirement, an independent survey was conducted to ask approximately 600 customers of each of the 5 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.

Information about current account services

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here, and for personal current accounts here.