How do I unlock my Digipass?


iBusiness Banking

Local Administrator: Contact our iBB Customer Support team on 0370 243 0331

Make sure you have your iBB User ID ready.

Other Users:  Go to and Log in to iBB. 

Enter your User ID and click on continue. 

Select 'Unlock Digipass' and enter your Passphrase. Key in the 7 digit LKD Code displayed on your Digipass into the Unlock Code field in iBB and click on Unlock Digipass. 

Your Local Administrator must validate your Unlock Request and give you an 8 digit Unlock Code which you then need to key into your Digipass. Depending on your iBB set-up, a second validation may be required.

NB: Successful entries will be prompted to key in a new 4 digit PIN for use on the Digipass. 

† Your calls to us may be recorded. Call charges may vary - refer to your service provider.