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Banking Hubs & Access to Cash
 

Banking Hubs

We understand the importance of local access to everyday banking. Our partnership with the Post Office ® allows customers to use a wide range of banking services at their branches. Additionally, as part of Cash Access UK, customers can access services at Banking Hubs, open Monday to Friday (09:00–17:00), including:

  • Account management such as checking balances and withdrawals
  • Depositing cash (notes and coins) using a Visa debit card and sterling cheques using a pre-printed lodgement slip *
  • Withdrawing cash (notes and coins) and change giving service
  • Time Saver service Business Customer Timesaver service
  • Paying bills

*Limits apply to cash deposits and withdrawals. Please see aibni.co.uk/ways-to-bank/post-office for details.

Community Banker service at Banking Hubs

You can talk to a community banker from your bank on the day your bank is in the Hub. Staff will be available on specific days to provide in-person assistance to both help their personal and business customers. 

Community banker availability varies between hubs and is based on local demand. Please check which community bankers are in your local hub.

Learn more about Cash Access UK Banking Hubs and find your local Hub in Northern Ireland: Cash Access UK – Hubs

What can my Community Banker do?

A member of our AIB (NI) team will be on-hand once a week, helping business and personal customers with a range of services such as:

  • Transfers and making payments (limits may apply)
  • Managing your cards (reporting your card lost/stolen, ordering a replacement and PIN number support).
  • Help with or registering for online, app-based or telephone banking
  • Amending your accounts – such as adding or removing third party mandates from your accounts
  • Money management and debt advice
  • Register a vulnerability, Power of Attorney, Office of Care and Protection Order
  • Register a bereavement
  • Fraud and Scam advice
  • Make a complaint
  • Provide evidence of identity to manage your accounts:  Verifying your identity and address

When is my Community Banker available?

An  AIB (NI) Community Banker is available:

Kilkeel Banking Hub, Wednesday 9am to 1pm Cash Access UK - Kilkeel (County Down)

(excluding Bank Holidays)

Access to Cash Scheme
 

Background

The Government and the Financial Conduct Authority (FCA) are committed to ensuring the reasonable provision of cash deposit and withdrawal services for personal and business current accounts across the UK.

AIB Group (UK) p.l.c. fully supports the ambition to ensure reasonable provision of cash deposit and cash withdrawal services to all communities in Northern Ireland.

Cash Access Assessments

The purpose of a Cash Access Assessment is to identify:

  • if there are gaps in access to cash services in a particular area
  • where gaps are identified to assess if these gaps have a significant impact on consumers and businesses in that area
  • where the assessment identifies there is a significant impact on consumers or businesses, designated banks and building societies must put in place new/additional services to address these impacts.
 

The regulations do not require designated banks or building societies to carry out a Cash Access Assessment where:

  • a cash access assessment is ongoing, or has been completed within the preceding 12 months, for substantially the same local area and the same issue.
  • an ATM is closing, but there will remain one or more ATMs offering the same services at the same site.
  • an assessment was triggered by a proposed closure that is no longer happening
  • a requestor withdraws their Cash Access Request in writing.

Our Position

AIB (NI) will:

  • make no material changes to our existing cash services in Northern Ireland, without first ensuring that a Cash Access Assessment is carried out and any material gaps addressed.
    A material change is defined as a closure or a material reduction/change in services, which is reasonably anticipated to last, or has lasted, for at least six months
  • ensure that a Cash Access Assessment is carried out following receipt of a Cash Access Request from an interested party, and that such Cash Access Assessments are completed within 12 weeks.

LINK Scheme Limited will carry out Cash Access Assessments on behalf AIB Group (UK) p.l.c. and Cash Access UK Limited will implement additional cash services, where these are required.

Cash Access UK logo

  • Please use LINK's Cash Locator website to find all the cash services that are available in your area.

  • LINK may have already looked at your area and made a recommendation to make things better. Recommendations from previous LINK Cash Access Assessments can be found at www.link.co.uk/our-assessments.

  • You can request us to carry out an Access to Cash Assessment in your area using the link below.

    https://www.link.co.uk/helping-you-access-cash/request-access-to-cash

    LINK will carry out the Cash Access Assessment on behalf of AIB (UK) p.l.c. and they will provide you with the findings from this assessment, within 12 weeks of receiving your Cash Access Request.

  • If you would like more information on how LINK carry out a Cash Access Assessment please use the link below.

    https://www.link.co.uk/helping-you-access-cash