Latest security alerts

At AIB (NI) we are committed to protecting you against the threats associated with internet and other types of fraud. Here, you will find details of specific current security threats to our customers and alerts that you should be aware of.

Phone Scam Warning

We are aware of fraudsters contacting business customers pretending to be AIB staff. If you receive such a call and suspect anything or are not comfortable, hang up the phone and ring back on a number you have independently verified.

Remember:

AIB will NEVER ask you to reveal details of your IBB login, including password

AIB will NEVER ask you to confirm approval limits

AIB will NEVER ask you to generate a code from your digipass

Text Scam Alert

Fraudsters are targeting customers like you by sending text messages claiming to be AIB and/or other legitimate companies. These messages request you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account. You may also be asked to input codes from your Card Reader or divulge a One Time Passcode (OTP).

These text messages are fraudulent.

NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.
NEVER generate codes from your AIB Card Reader when they are requested by a text message.
NEVER divulge your One Time Passcode (OTP) for Card transactions.

If you have received such a call or text message and have disclosed any information, please contact us immediately.

For additional hints and tips on how to Be Informed, Be Alert and Be Secure, visit our Security Centre and Take Five Campaign.

Email Scams

Criminals are sending scam emails in an attempt to trick you in to transferring money to them.

If you make and authorise a payment to one of these fraudulent accounts, it is highly unlikely that AIB will be able to get your money back for you.

Ensure that all your iBB Users are aware of these threats and that they should report any suspicious activity immediately.

For more information on how to stay safe, visit our Security Centre and Take Five Campaign.

You should NEVER accept any financial instructions via email.

You should always VERIFY ACCOUNT NUMBERS using a known contact number to your Manager / Director / Staff Member / Supplier.

SCAM ALERT:

Coronavirus

Fraudsters are using the publicity around the Coronavirus to pose as genuine organisations, including bank staff, government and/or health service officials, including the companies you pay regularly. They are claiming to help keep your money safe, or to offer investment and / or medical advice at a cost and can ask you to transfer funds to a different account.

Remember: AIB or other organisations, such as law enforcement agencies, will NEVER ask you to transfer money, move it to a safe account, nor ask you to disclose your security credentials, personal or financial information by phone, email or text message. Always verify account numbers with your supplier on a known contact number before you make a payment.

For additional information on these scams and more, visit Take Five Campaign.

Text Scam Alert:

Fraudsters are targeting customers like you by sending text messages claiming to be AIB and/or other legitimate companies. These messages request you click a link to review or block a fraudulent transaction on your account or that you are locked out of your account. You will also be asked to input codes from your Card reader or divulge One Time Passcodes (OTP).

These text messages are fraudulent.

NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.

NEVER generate codes from your AIB Card Reader when they are requested by a text message.

NEVER divulge your OTP for Card transactions.

If you have received such a call or text message and have disclosed any information, please contact us immediately.

For further guidance and useful tips on how to stay better protected from all types of Fraud, do refer to the UK Government ‘TakeFive’ advice, and remember to ‘Stop. Think. Challenge’.

Warning:

You are at risk of your Online Banking being taken over and misused by criminals if you do not keep your software up to date.

Use Anti-Virus software, ensure you are using supported browsers and operating systems and make sure you apply software updates.

Phone Scam Warning:

We are aware that fraudsters are contacting customers of AIB (NI)/AIB GB along with other banks requesting security details or asking customers to transfer money.

We would remind you that our staff will never ask for your security credentials or to transfer money.

Malware Screens on iBB:

We are aware of attempted fraud on iBB; screens that look like iBB screens are being used in an attempt to trick customers into making fraudulent payments.

AIB (NI) will NEVER ask you to key codes, presented to you on a screen, in to your Digipass.

Please remain vigilant of fraudulent activity.

WARNING - ATTACKS BY ONLINE HACKERS ARE ON THE INCREASE

How do you know that you are under attack?

Bogus iBB screens or pop up windows asking you to key details into your iBB Digipass (see the screen below)
Your PC slows down while using iBB – particularly at logon.
Suspicious phone calls are received purporting to be from AIB regarding iBB – asking you to create codes on your Digipass, perform test payments and/or authorise payments.

Remember : Always check that the Beneficiairy details for payments you are authorising are legitimate.

Example of a bogus iBB screen

While the screen below may look authentic, it is an example of a fraudster attempting to get security information from you to make a payment.