Reduced Service-The hours of operation in our Contact Centre have changed temporarily. We will be here to help you Monday – Friday 9am – 5pm.
This is for your safety and wellbeing of our staff as the situation with Covid-19 evolves. Thank you for your continued patience and support during this time.
24 hour help? |
Telephone *1 |
Internet banking |
Mobile banking *1 |
|
contact details |
No |
0345 793 0000 *2 |
Not possible *3 |
You can log into your mobile banking app. and choose the 'service menu', 'contact us'. You can then select the type of query you wish to have answered. Depending on which option you select your mobile will call the relevant number. *2 |
checking the balance and accessing a transaction history |
No |
9am – 5pm Mon-Fri (excluding bank holidays)^ |
Not possible *3 |
9am - 5pm Mon-Fri (excluding bank holidays) |
sending money within the UK, including setting up a standing order |
No |
9am – 5pm Mon-Fri (excluding bank holidays) ^ |
Not possible *3 |
9am – 5pm Mon – Fri (excluding bank holidays) |
sending money outside the UK |
No |
9am – 5pm Mon-Fri (excluding bank holidays) ^ |
Not possible *3 |
9am – 5 pm Mon – Fri (excluding bank holidays) |
paying in a cheque |
No |
9am – 5pm Mon-Fri (excluding bank holidays)^ |
Not possible *3 |
9am - 5pm Mon – Fri (excluding bank holidays) |
cancelling a cheque |
No |
9am – 5 pm Mon-Fri (excluding bank holidays) ^ |
Not possible *3 |
9am - 5pm Mon-Fri (excluding bank holidays) |
cash withdrawal in a foreign currency outside the UK |
No |
9am – 5 pm Mon- Fri (excluding bank holidays) ^ |
Not possible *3 |
9am – 5pm Mon-Fri (excluding bank holidays) |
a lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due |
No |
9am – 5pm Mon-Fri (excluding bank holidays) ^ | Not possible *3 |
9am – 5pm Mon-Fri (excluding bank holidays) |
a direct debit, or allowing someone to collect one or more payments from your account using your debit card number |
No |
9am – 5pm Mon-Fri (excluding bank holidays) ^ |
Not possible *3 |
9am – 5pm Mon-Fri (excluding bank holidays) |
third party access to an account, for example under a power of attorney |
No |
9am – 5pm Mon-Fri (excluding bank holidays) ^ |
Not possible *3 |
9am – 5pm Mon-Fri (excluding bank holidays) |
problems using internet banking or mobile banking |
No |
9am – 5pm Mon-Fri (excluding bank holidays) ^ |
Not possible *3 |
9am – 5pm Mon-Fri (excluding bank holidays) |
reporting a suspected fraudulent incident or transaction | Yes | 24 hours / 7 days a week contact via: 028 9024 1822 |
Not possible *3 | 9am – 5pm Mon-Fri (excluding bank holidays) |
progress following an account suspension or card cancellation, e.g. following a fraud incident | Yes | 24 hours / 7 days a week contact via: 028 9024 1822 | Not possible *3 | 9am – 5pm Mon-Fri (excluding bank holidays) |
account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available | No |
9am – 5pm Mon-Fri (excluding bank holidays) ^ | Not possible *3 | 9am – 5pm Mon-Fri (excluding bank holidays) |
Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account, or of queries you can raise in one of our branches.
* 1 - The above listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs
* 2 - Call charges may vary - refer to your service provider
* 3 - You can also communicate with us through our ‘My Messages’ option within Online Banking. We will respond to your message between 9am and 5pm, Monday to Friday (excluding bank holidays).
^ Telephone support for non-customers and for customers who are not registered for Online Services is available 9am to 5pm, Monday to Friday.