Support for personal customers during COVID-19

We’ve put supports in place for our Personal Customers impacted by COVID-19. If you are worried about the impact on your financial circumstances or managing your finances, find out how we can help.


Payment Holiday Application Closing Date: If you need to take a payment holiday to financially assist you during these uncertain times, we encourage you to apply on or before 31st October 2020.




Help with Overdrafts



During these uncertain and challenging times, we’re here to help.

To make everyday banking easier as a temporary measure we’ve made the first £500 on arranged overdrafts interest free on personal current accounts.




Worried about paying your loans?


If your income is impacted due to COVID-19 (or you expect it to be impacted) and are worried about being able to make your loan repayments, you can apply for a 3 month personal loan repayment holiday.  Interest will continue to accrue and will be charged to your loan account.




Worried about your mortgage repayments?


If you are worried that you wont be able to make your mortgage repayments, there are ways we can help.

  • Mortgage customers who face difficulty can apply for a payment holiday for up to 3 months (further extensions may apply if required).
  • You may also pay just the interest in certain circumstances.
In order for these solutions to take effect before your next scheduled repayment date, please ensure you contact us to apply for these at least 7 business days before that date. 


concerned about other payments


Concerned about other payments?


We understand that nobody plans for an event like this. You’re not on your own.

If you're worried about making payments the important thing is not to ignore money problems, as they usually get worse if you don’t act.

We have helped lots of customers in similar situations. 

So, the first step is always to realise that if you’re worried, you need to do something.




credit card


Worried about paying your credit card?

If you have been affected by COVID-19 and are worried about your ability to meet your credit card payments as a result, you can apply for a payment holiday.





View products to help with your cashflow


Review our personal lending products and helpful tools that can assist your with your personal cash flow and help you manage your money.




warning FINANCIAL ABUSE: Financial abuse could happen to you or someone you know. Whatever your situation is, you don’t have to deal with it on your own - we can help.  Find out more.


Remember AIB will never ask you to transfer money or move it to a safe account or ask you to disclose your security credentials, personal or financial information by phone, email or SMS text message.