Are you worried about missing a payment?
Now is the time to make a plan
Are you worried about missing a payment?
If you are worried about missing a payment, for your mortgage or any other credit product, you are doing exactly the right thing by reading this section. Taking action early, talking to others that can offer good advice and sticking to a new budget are all things that will help.
If at all possible, you should avoid missing a payment because it may affect your credit rating and cost more in the long run. If you can’t avoid missing a payment, you should call us because we may be able to offer a solution that would help.
You are not alone, some of these stories might sound familiar
Everyone’s story is slightly different, and while these aren’t the names of real customers, some stories might ring a bell. If they do, then you should take action as soon as possible. The best way of avoiding a big problem is to tackle it while it is still a manageable problem.
Bill's story
Bill had never missed a payment on anything. He was made redundant and it was taking longer than he thought to get a new job. Bill was worried that if he missed a payment, his credit rating would be affected. Bill phoned us. We were able to adjust the payment terms for his loan and linked him to our budgeting tool. We also explained the options for the credit card repayments, which helped him to avoid charges. Learn more about fees and charges.
Claire's story
Claire’s spending had increased over time. There was always more to pay each month, rent, car payments, bills, credit card bill, loan payments etc. Claire was worried about meeting payments. In the end, she used the budgeting tool to work out how to manage her outgoings. Claire didn’t miss a payment and she kept her perfect credit rating which meant she could borrow in the future. Learn more about our budgeting tool.
Emma and Noel's story
Emma received some concerning news at work that she would soon be made redundant. This left her and her husband very worried that they would not be able to meet their upcoming mortgage payments. Emma called us to see if we could help, we listened to her circumstances and asked Emma and Noel to complete the Income and Expenditure form. This gave us a good understanding of their financial position and allowed us to come up with a solution which would reduce their monthly mortgage repayments for the following 3 months. This made the situation manageable and ensured arrears did not start to accrue. Emma was successful in securing a new job which meant they could return to paying their mortgage repayments in full.
What you can expect next
If you miss a mortgage, loan or credit card payment, this may affect your credit rating and you will end up paying more in the long term. If you do call us, we promise to be sympathetic and non-judgmental. We’ll focus on providing helpful information and go through all the potential solutions for managing your debt.
We will help you to take action to give you the best chance of resolving your debt as soon as possible. Our staff have helped hundreds of customers to get their finances back on track.
Access our Practical Guide to learn more about managing you mortgage payments, understanding your options and finding a solution.
Warning: If you do not meet the repayments on your credit agreement, your account will go into arrears. This may affect your credit rating which may limit your ability to access credit in the future.
Warning for Mortgages: Your home is at risk if you do not keep up payments on a mortgage or any other loan secured on it.
† Calls may be recorded. Call charges may vary - refer to your service provider.
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