Help and guidance

Need some help? Browse through the list of help and guidance options below.
From downloads and service related information to tools and calculators, you should be able to access what your business needs in this section.

Help Centre

Help Centre

AIB (NI)'s Help Centre provides help and guidance on how to use the range of services available to you.

Product Finder

Product Finder

Use our handy Product Finder to help you find the product you are looking for.
Security Centre

Product FAQs

Looking for more information about our products? View our list of Frequently Asked Questions.
Important information

Important information

Find out important information about regulation or product changes that may impact you and your banking with us.

Customer service

Customer service

Find out more information about our service commitments and how we aim to deliver the best quality of service to our customers.

Dormant Accounts

Dormant Accounts

We are a member of the Dormant Accounts Assets Scheme, which uses money in dormant accounts to benefit causes throughout the UK.

IBOR Transition

New risk free Benchmark Rates are being developed.

Need extra help?

Additional Support for our Customers

Additional Support for our Customers

Additional Support Helpline:


0345 646 0318


Opening Hours: Monday to Friday 09:00 to 17:00

Tools and calculators

Family Finance Budgeting Tool

Analyse how you spend your money and organise your family budget.

Branch Locator

Find the nearest branch location and opening hours.

Savings Calculator

Calculate how to reach a savings target or how your savings will grow.

Online Services Login Reset

Forgotten your Online Services login details? You can get back online in minutes.

Foreign Currency Note Rates & Calculator

View and calculate daily foreign exchange note rates.

Loan Quick Quote

See the representative examples of our most popular loan amounts.

Forms, brochures and terms and conditions

Talk to Us

Simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (including Bank Holidays).
†Call charges may vary – refer to your service provider

 phone call

Call us

Apply via Internet banking

Apply via Internet banking 

Branch locator

Branch locator 

 AskAib on Twitter

Ask us on Twitter