Help and guidance

Need some help?  Browse through the list of help and guidance options below.

From frequently asked questions to downloads, service related to product related information, or tools and calculators, you should be able to access what you need in this section.

Help Centre

AIB (NI)'s Help Centre provides help and guidance on how to use the range of services available to you.


Product Finder

Use our handy Product Finder to help you find the product you are looking for.

Product FAQs

Looking for more information about our products? View our list of Frequently Asked Questions.

Important information

Find out important information about regulation or product changes that may impact you and your banking with us.

Customer service

Find out more information about our service commitments and how we aim to deliver the best quality of service to our customers.

Dormant Accounts

We are a member of the Dormant Accounts Assets Scheme, which uses money in dormant accounts to benefit causes throughout the UK.

IBOR Transition

New risk free Benchmark Rates are being developed.

Need extra help?

Accessibility & Disability

AIB (NI) is committed to making access to our products and services easier for customers living with a disability or long term health condition.

Bereavement support

The death of a family member, friend or someone close to you is an extremely difficult and distressing time. Our team are here to help.

Power of Attorney

There may come a point in life when you, a loved one or close relative can no longer, or may find it difficult to manage your own banking, either temporarily or indefinitely.

I am... Worried about payments

Don’t let small problems become big problems.

What is Financial Abuse?

And how can we support?

Living with Long Term Illness

Please have a look at the range of support services we offer.

Divorce & Separation

Separating from a partner can be a difficult time and there is a lot to consider.

JAM - Just a Minute

AIB NI is proud to have been one of the first banks to become a JAM Card Friendly organisation in Northern Ireland.

Tools and calculators

Forms, brochures and terms and conditions

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    Loans and overdrafts

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