Help and guidance

Need some help?  Browse through the list of help and guidance options below.

From frequently asked questions to downloads, service related to product related information, or tools and calculators, you should be able to access what you need in this section.

Help Centre

AIB (NI)'s Help Centre provides help and guidance on how to use the range of services available to you.


Product Finder

Use our handy Product Finder to help you find the product you are looking for.

Product FAQs

Looking for more information about our products? View our list of Frequently Asked Questions.

Accessibility & Disability

AIB (NI) is committed to making access to our products and services easier for customers living with a disability or long term health condition.

Bereavement support

The death of a family member, friend or someone close to you is an extremely difficult and distressing time. Our team are here to help.

Dealing with unexpected events

Whatever life throws at you, we are here to help you through this difficult time.

I am... Worried about payments

Don’t let small problems become big problems.

What is Financial Abuse?

And how can we support?

Important information

Find out important information about regulation or product changes that may impact you and your banking with us.

Dormant Accounts

We are a member of the Dormant Accounts Assets Scheme, which uses money in dormant accounts to benefit causes throughout the UK.

Customer service

Find out more information about our service commitments and how we aim to deliver the best quality of service to our customers.

Tools and calculators

Forms, brochures and terms and conditions

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    Loans and overdrafts

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