Bank at your leisure over the phone, 365 days a year.

AIB (NI) Phoneline Banking gives you a secure and confidential banking service that fits your schedule. This service is an automated self-service facility and all calls are charged at standard operator rates.

The service is available to personal customers (aged 12 and over), personal business customers and partnerships. Once registered for Phoneline Banking, you can also use our Online and Mobile Banking services.

Please note, Online Services may be unavailable between 03:00 and 07:00 daily due to essential maintenance.

Features and benefits

Summary box

Key services available through Online Banking

  Phoneline Banking Mobile Banking Online Banking
Check your account balance Yes Yes Yes
Check and search your recent transactions  Yes Yes Yes
Check your pending transactions Yes Yes Yes
Transfer money between your own accounts and any UK clearing bank


if already set up

Yes Yes
Pay your bills and Credit Cards


if already set up

Yes Yes
Apply for a Fixed Rate Personal Loan   Yes Yes
Apply for a personal Overdraft      Yes
Open a new savings account     Yes
Set up regular payments     Yes
View, amend or cancel your regular payments   Yes Yes
View or cancel direct debits   Yes Yes
Cheque search Yes   Yes
Stop paper statements     Yes
View or print eStatements   Yes Yes
Order a statement Yes   Yes
Manage your Credit Card   Yes Yes
Manage your Visa debit card   Yes Yes
Manage your Fixed Rate Saver account      Yes
Manage your Regular Saver account     Yes
Update 'My Details'     Yes
Hear the PIN for your personal Visa debit card Yes    
List of useful contacts    Yes Yes
Access to banking services 365 days a year, day & night Yes Yes Yes


Important information

How to register

To get started has never been easier. You can register now and start to use the service within a few minutes.

Simply call Phoneline Banking on 0345 793 0000, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays) and will register you and activate the service for you while you are on the phone.

They will also talk you through how to use the service and order you a card reader if you plan to complete transactions or services that require these.

Alternatively, you can download and complete the paper application and return to the freepost address detailed at the top of the form.  Once your form has been received and validated, your registration details will be sent to you.

 Call charges may vary – refer to your service provider

Talk to Us

Simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays).

†Call charges may vary – refer to your service provider



 phone call

Call  0345 793 0000

Application form

Application form


Branch locator 

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Help & Guidance

Security Centre

Fraud and Security centre

Find details of specific current security threats to out Online and Mobile Banking customers and alerts that you should be aware of
trouble logging in

Online services daily payment cut-off time

See the daily cut-off times that apply to payments completed using Online Services.
help centre

Help Centre

For service related queries, please visit our Help Centre.
transaction limits

Online services daily transaction limits

See the daily transaction limits that apply to transactions completed using Online Services.
forgot your login details

Forgot your Online Service login details

You can get back online in minutes

Related Products / Services

Online Banking

Bank securely at a time and place that suits you, day and night, 365 days a year.

Mobile Banking

Manage your money on the move - it's the smart way to go.

Visa debit card

The easy and secure way to access cash and pay for everyday items.

Switch To Us

It's easy to switch your current account to AIB (NI).