Phoneline Banking

Flexible and secure banking by phone, day or night

Bank at your leisure over the phone, 365 days a year.

AIB (NI) Phoneline Banking gives you a secure and confidential banking service that fits your schedule. This service is an automated self-service facility and all calls are charged at standard operator rates.

The service is available to personal customers (aged 12 and over), personal business customers and partnerships. Once registered for Phoneline Banking, you can also use our Online and Mobile Banking services.

Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.

Features and benefits

Easy to use service that is safe, secure and convenient

AIB (NI) Phoneline Banking is an easy, simple and convenient way to manage your finances.

Upon registration, you will be issued with two sets of secure numbers, an eight digit registration number and a five digit Personal Access Code (PAC). You can change your PAC to make it easier to remember.

Once the service is activated, you can use Phoneline Banking by using these secure numbers.

To use our Phoneline Banking, call 0345 793 0000^†or +44 345 793 0000.

† _{Lines open: 7am to 3am UK time, 7 days a week. Call charges may vary - refer to your service provider.}

_Secure

_Login

Our Phoneline Banking employs a secure login process.

You will be asked to input your registration number, three random digits of your PAC to confirm your identity before you will be allowed to hear account information and complete simple transactions.

We understand how important the security and confidentiality of your information is to you. Your security is our highest priority. For added piece of mind visit our Security Centre on www.aibni.co.uk/securitycentre which provides tips on how to stay safe online.

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Hear your account balances and transactions
With our service you can keep on top of your finances by:

Hearing your account balance and available funds balance. This will not include your overdraft (if you have arranged one)

Hearing your latest transactions five at a time, up to a maximum of 88 transactions.

Hearing any pending Visa debit card transactions (those which you have made but have not yet been taken from your account) five at a time up to a maximum of 40.

Confirming whether a cheque you have written has been presented

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Transfer money or pay bills within the UK
Make payments and move money at a time and place that suits you. You can:

Transfer money between your own accounts or any existing nominated accounts.

Pay bills to 40 companies (see Important Information for a full list of companies). You can even select a payment date up to 28 days in advance.

If you plan to transfer money to an existing nominated account or pay a bill, you will be required to enter one digit from your PAC.

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Hear the PIN for your personal Visa debit card

You will be able to hear the PINs for up to 9 personal Visa debit cards on your Online Banking profile.

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Order a statement

You can order a statement for your Current, Select and Masterplan accounts.

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Speak to a Customer Service Adviser

Simply call Phoneline Banking on 0345 793 0000^† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Friday (excluding Bank Holidays).

^†Call charges may vary – refer to your service provider

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How to register

To get started has never been easier. You can register now and start to use the service within a few minutes.

Simply call Phoneline Banking on 0345 793 0000^†, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Friday (excluding Bank Holidays) and will register you and activate the service for you while you are on the phone.

They will also talk you through how to use the service.

Alternatively, you can download and complete the paper application and post this to your local branch. Once your form has been received and validated, your registration details we be sent to you.

^†Call charges may vary – refer to your service provider

Summary box

Key services available through Phoneline Banking

The below table compares the services available on Phoneline Banking against our other Online Services and Ways to Bank.

	Phoneline Banking	Mobile Banking	Online Banking
Check your account balance	yes	yes	yes
Check and search your recent transactions	yes	yes	yes
Check your pending transactions	yes	yes	yes
Transfer money between your own accounts and any UK clearing bank	yes _{^{if already set up}}	yes	yes
Pay your bills and Credit Cards	yes _{^{if already set up}}	yes	yes
Apply for a Fixed Rate Personal Loan		yes	yes
Apply for a personal Overdraft			yes
Open a new savings account			yes
Set up regular payments			yes
View, amend or cancel your regular payments		yes	yes
View or cancel direct debits		yes	yes
Cheque search	yes		yes
Stop paper statements			yes
View or print eStatements		yes	yes
Order a statement	yes		yes
Manage your Credit Card		yes	yes
Manage your Visa debit card		yes	yes
Manage your Fixed Rate Saver account			yes
Manage your Regular Saver account			yes
Update 'My Details'			yes
Hear the PIN for your personal Visa debit card	yes
Send a Secure Message			yes
List of useful contacts		yes	yes
Access to banking services 365 days a year, day & night	yes	yes	yes

Important information

Self-service menu codes and account types available on Phoneline Banking

Self service menu codes

Below are the self service codes you enter on your telephone keypad to use the Phoneline Banking service.

Phoneline Banking self-service codes
1	Additional account balances, transaction information or cheque search
2	Pay a bill or transfer money
3	PIN retrieval or statement order
0	To speak to a customer service adviser
9	Exit Phoneline Banking
*	Return to the main menu

Account types

Below are the account types available on Phoneline Banking and the codes you enter on your telephone keypad to access these accounts.

Account codes
1	Current accounts
2	Select accounts
4	Masterplan account
5	AIB (NI) Visa accounts
6	AIB (NI) MasterCard accounts
9	Registered accounts

Bills you can pay through Phoneline Banking

Below are the companies available to pay on Phoneline Banking and the codes you enter on your telephone keypad to pay these.

Code	Bill type	Biller name
1	Electricity	Power NI
2	Telecoms	BT, O2, Orange, T-Mobile, Virgin Media
4	Cable and TV	TV Licence
5	Visa	AIB (NI) Visa, Bank of Ireland Visa, Barclaycard Visa, Capital One Visa, Egg Visa, MBNA Visa, MINT Gold Visa, MINT Classic Visa, Danske Bank Visa, RBS Classic Visa, RBS Gold Visa, RBS Platinum Visa, Sainsbury's Visa, Tesco Platinum Visa, Tesco Classic Visa
6	MasterCard	AIB (NI) MasterCard, Bank of Ireland MasterCard, Barclaycard MasterCard, Capital One MasterCard, Marks and Spencers MasterCard, MBNA MasterCard, Danske Bank MasterCard, MINT Classic MasterCard, MINT Classic MasterCard, RBS Gold MasterCard, Tesco MasterCard
7	Storecards and mail order	Debenhams, Dorothy Perkins, Great Universal, Kays, Marks and Spencers, New Look, Next Directory, Next Gold Card,
9	Miscellaneous	Land and Property Services (Rates), University of Ulster

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Important information for joint account holders and personal business partnerships

Customers who hold joint accounts should be aware that all account holders are jointly and severally liable for all transactions carried out on their accounts through Online Services.

If your joint account was set up that any one of you can sign solely to complete transactions, then full access will be granted and you will be able to complete value transactions on this account through Online Services.

If your joint account was set up that all or more than one of you must sign or give authority to complete transactions, you will only be allowed to use Online Services for transactions which do not involve any value, for example checking your balance. You will not be able to carry out transactions such as transferring money or paying bills.

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Talk to us

Simply call Phoneline Banking on 0345 793 0000^†log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Friday (excluding Bank Holidays).

^†Call charges may vary – refer to your service provider