Bank at your leisure over the phone, 365 days a year.
AIB (NI) Phoneline Banking gives you a secure and confidential banking service that fits your schedule. This service is an automated self-service facility and all calls are charged at standard operator rates.
The service is available to personal customers (aged 12 and over), personal business customers and partnerships. Once registered for Phoneline Banking, you can also use our Online and Mobile Banking services.
Please note, Online Services may be unavailable between 03:00 and 07:00 daily due to essential maintenance.
Features and benefits
How to register
To get started has never been easier. You can register now and start to use the service within a few minutes.
Simply call Phoneline Banking on 0345 793 0000†, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays) and will register you and activate the service for you while you are on the phone.
They will also talk you through how to use the service and order you a card reader if you plan to complete transactions or services that require these.
Alternatively, you can download and complete the paper application and return to the freepost address detailed at the top of the form. Once your form has been received and validated, your registration details will be sent to you.
† Call charges may vary – refer to your service provider
Key services available through Online Banking
|Phoneline Banking||Mobile Banking||Online Banking|
|Check your account balance||Yes||Yes||Yes|
|Check and search your recent transactions||Yes||Yes||Yes|
|Check your pending transactions||Yes||Yes||Yes|
|Transfer money between your own accounts and any UK clearing bank||
|Pay your bills and Credit Cards||
|Apply for a Fixed Rate Personal Loan||Yes||Yes|
|Apply for a personal Overdraft||Yes|
|Open a new savings account||Yes|
|Set up regular payments||Yes|
|View, amend or cancel your regular payments||Yes||Yes|
|View or cancel direct debits||Yes||Yes|
|Stop paper statements||Yes|
|View or print eStatements||Yes||Yes|
|Order a statement||Yes||Yes|
|Manage your Credit Card||Yes||Yes|
|Manage your Visa debit card||Yes||Yes|
|Manage your Fixed Rate Saver account||Yes|
|Manage your Regular Saver account||Yes|
|Update 'My Details'||Yes|
|Hear the PIN for your personal Visa debit card||Yes|
|List of useful contacts||Yes||Yes|
|Access to banking services 365 days a year, day & night||Yes||Yes||Yes|
Talk to Us
Simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays).
†Call charges may vary – refer to your service provider