Phoneline Banking
Flexible and secure banking by phone, day or night
Bank at your leisure over the phone, 365 days a year.
AIB (NI) Phoneline Banking gives you a secure and confidential banking service that fits your schedule. This service is an automated self-service facility and all calls are charged at standard operator rates.
The service is available to personal customers (aged 12 and over), personal business customers and partnerships. Once registered for Phoneline Banking, you can also use our Online and Mobile Banking services.
Please note, Online Services may be unavailable between 03:00 and 07:00 daily due to essential maintenance.
Features and benefits
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Easy to use service that is safe, secure and convenient
AIB (NI) Phoneline Banking is an easy, simple and convenient way to manage your finances.
Upon registration, you will be issued with two sets of secure numbers, an eight digit registration number and a five digit Personal Access Code (PAC). You can change your PAC to make it easier to remember.Once the service is activated, you can use Phoneline Banking by using these secure numbers.
To use our Phoneline Banking, call 0345 793 0000† or +44 345 793 0000.
† Lines open: Monday - Sunday 09:00 - 17:00. Call charges may vary - refer to your service provider.SecureLogin
Our Phoneline Banking employs a secure login process.
You will be asked to input your registration number, three random digits of your PAC to confirm your identity before you will be allowed to hear account information and complete simple transactions.
We understand how important the security and confidentiality of your information is to you. Your security is our highest priority. For added piece of mind visit our Security Centre on www.aibni.co.uk/securitycentre which provides tips on how to stay safe online.
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Hear your account balances and transactions
With our service you can keep on top of your finances by:
- Hearing your account balance and available funds balance. This will not include your overdraft (if you have arranged one)
- Hearing your latest transactions five at a time, up to a maximum of 88 transactions.
- Hearing any pending Visa debit card transactions (those which you have made but have not yet been taken from your account) five at a time up to a maximum of 40.
- Confirming whether a cheque you have written has been presented
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Transfer money or pay bills within the UK
Make payments and move money at a time and place that suits you. You can:
- Transfer money between your own accounts or any existing nominated accounts.
- Pay bills to 40 companies (see Important Information for a full list of companies). You can even select a payment date up to 28 days in advance.
If you plan to transfer money to an existing nominated account or pay a bill, you will be required to enter one digit from your PAC.
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Hear the PIN for your personal Visa debit card
You will be able to hear the PINs for up to 9 personal Visa debit cards on your Online Banking profile.
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Order a statement
You can order a statement for your Current, Select and Masterplan accounts.
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Speak to a Customer Service Adviser
Simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays).
† Call charges may vary – refer to your service provider
How to register
To get started has never been easier. You can register now and start to use the service within a few minutes.
Simply call Phoneline Banking on 0345 793 0000†, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays) and will register you and activate the service for you while you are on the phone.
They will also talk you through how to use the service and order you a card reader if you plan to complete transactions or services that require these.
Alternatively, you can download and complete the paper application and return to the freepost address detailed at the top of the form. Once your form has been received and validated, your registration details will be sent to you.
† Call charges may vary – refer to your service provider
Summary box
Key services available through Online Banking
| Phoneline Banking | Mobile Banking | Online Banking | |
| Check your account balance | Yes | Yes | Yes |
| Check and search your recent transactions | Yes | Yes | Yes |
| Check your pending transactions | Yes | Yes | Yes |
| Transfer money between your own accounts and any UK clearing bank | Yes |
Yes | Yes |
| Pay your bills and Credit Cards | Yes |
Yes | Yes |
| Apply for a Fixed Rate Personal Loan | Yes | Yes | |
| Apply for a personal Overdraft | Yes | ||
| Open a new savings account | Yes | ||
| Set up regular payments | Yes | ||
| View, amend or cancel your regular payments | Yes | Yes | |
| View or cancel direct debits | Yes | Yes | |
| Cheque search | Yes | Yes | |
| Stop paper statements | Yes | ||
| View or print eStatements | Yes | Yes | |
| Order a statement | Yes | Yes | |
| Manage your Credit Card | Yes | Yes | |
| Manage your Visa debit card | Yes | Yes | |
| Manage your Fixed Rate Saver account | Yes | ||
| Manage your Regular Saver account | Yes | ||
| Update 'My Details' | Yes | ||
| Hear the PIN for your personal Visa debit card | Yes | ||
| List of useful contacts | Yes | Yes | |
| Access to banking services 365 days a year, day & night | Yes | Yes | Yes |
Important information
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Self-service menu codes and account types available on Phoneline Banking
Self service menu codes
Below are the self service codes you enter on your telephone keypad to use the Phoneline Banking service.
Phoneline Banking self-service codes 1 Additional account balances, transaction information or cheque search
2 Pay a bill or transfer money 3 PIN retrieval or statement order 0 To speak to a customer service adviser 9 Exit Phoneline Banking * Return to the main menu Account types
Below are the account types available on Phoneline Banking and the codes you enter on your telephone keypad to access these accounts.Account codes 1 Current accounts
2 Select accounts 4 Masterplan account 5 AIB (NI) Visa accounts 6 AIB (NI) MasterCard accounts 9 Registered accounts -
Bills you can pay through Phoneline Banking
Below are the companies available to pay on Phoneline Banking and the codes you enter on your telephone keypad to pay these.
Code Bill type Biller name 1 Electricity Power NI 2 Telecoms BT, O2, Orange, T-Mobile, Virgin Media 4 Cable and TV TV Licence 5 Visa AIB (NI) Visa, Bank of Ireland Visa, Barclaycard Visa, Capital One Visa, Egg Visa, MBNA Visa, MINT Gold Visa, MINT Classic Visa, Danske Bank Visa, RBS Classic Visa, RBS Gold Visa, RBS Platinum Visa, Sainsbury's Visa, Tesco Platinum Visa, Tesco Classic Visa 6 MasterCard AIB (NI) MasterCard, Bank of Ireland MasterCard, Barclaycard MasterCard, Capital One MasterCard, Marks and Spencers MasterCard, MBNA MasterCard, Danske Bank MasterCard, MINT Classic MasterCard, MINT Classic MasterCard, RBS Gold MasterCard, Tesco MasterCard 7 Storecards and mail order Debenhams, Dorothy Perkins, Great Universal, Kays, Marks and Spencers, New Look, Next Directory, Next Gold Card, 9 Miscellaneous Land and Property Services (Rates), University of Ulster -
Important information for joint account holders and personal business partnerships
Customers who hold joint accounts should be aware that all account holders are jointly and severally liable for all transactions carried out on their accounts through Online Services.
If your joint account was set up that any one of you can sign solely to complete transactions, then full access will be granted and you will be able to complete value transactions on this account through Online Services.
If your joint account was set up that all or more than one of you must sign or give authority to complete transactions, you will only be allowed to use Online Services for transactions which do not involve any value, for example checking your balance. You will not be able to carry out transactions such as transferring money or paying bills.
Talk to Us
Simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays).
†Call charges may vary – refer to your service provider
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.