Customer Complaints

We want to listen to you, our customer. By putting you first, we aim to improve your experience of our service.

Making a complaint

We welcome your comments or complaints to ensure we are meeting your expectations. If things go wrong, we want to know.

Payment protection insurance (PPI) information

The deadline to submit a PPI mis-selling complaint has now passed for PPI sales prior to 2017.

Complaint reporting statistics

View the most recent complaints data for AIB Group (UK) p.l.c.