Mobile Banking

Your balance at your fingertips.

One tap of our Mobile App is all it takes.

Manage your money on the move.

It’s easy to be in control of your money with AIB (NI) Mobile Banking App. You can securely check your balance, pay your bills and transfer funds to any UK account whenever you need to, from wherever you are (Payment limits apply). You can even apply for a personal loan.

To use the Mobile Banking App you'll need to be registered for Online and Phoneline Banking.

You can download the AIB (NI) Mobile Banking App from the Apple App Store or Google Play™ by clicking on the relevant image below. The service is free to download and use, although data charges may apply.

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Alternatively for other smartphone users our Online Banking is responsive and resizes to suit each device.

Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.

Features and benefits

Easy to use service that is safe, secure and convenient

Mobile Banking is an easy, simple and convenient way to manage your finances.

The service provides the same high level of security as you enjoy Online Banking.

_Secure

_Login

To access the AIB (NI) Mobile Banking App you will be asked to enter your existing eight digit registration number and three random digits of your five digit Personal Access Code (PAC) during initial set up of the App. For every subsequent log in on that device you will only need to enter three random digits of your PAC.

_Auto

_Time-Out

The Mobile Banking App will automatically log you out after four minutes of inactivity. You must be actively browsing to stay connected (i.e. switching between accounts).

We understand how important the security and confidentiality of your information is to you. Your security is our highest priority. For added piece of mind visit our Security Centre on www.aibni.co.uk/securitycentre which provides tips on how to stay safe online.

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Report your cards lost, stolen or damaged
It is now possible to manage the cards on your account simply by logging into your AIB (NI) Mobile Banking App and selecting ‘Cards’ from the menu.

You can:

Report your Debit or Credit Card Lost or Stolen

Order a replacement Debit or Credit Card

Keep your existing PIN or request a new one when ordering a new card

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A simple log in process

When you first log in to our Mobile Banking App your registration number will be linked (or tethered) to your device. This means each subsequent time you log in to the App on that device you will only be asked for three random digits from your PAC (Personal Access Code).

Alternatively you can enable Touch ID*, Face ID* or Fingerprint Authorisation* to ensure quick and secure log in. *Subject to device and model.

This makes the log in process simpler than before but still as secure as it has always been. You can link/tether your registration to a number of devices – for example if you use a mobile phone and a tablet to access your Mobile Banking. (Some features will only work on one device at a time e.g. Open Payments and saved payees)

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One time log in

The new ‘One time log in’ feature provides you with the flexibility to log in to the App on a device without registering your details to that device.

You’ll be asked for your registration number and three random digits from your PAC each time you log in as your registration number will not be stored on the device.

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Quick Balance

This exciting new feature allows you to view up to two account balances, by holding down the ‘Quick Balance’ button on the log in page, without the need to log in to the App.

When logging in to the App for the first time you will be given the option to set up Quick Balance and to choose the accounts you wish to register. This can be amended or switched off at any time within the App.

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View your account balances and transactions
With our service you can keep on top of your finances by:

Viewing your account balance and seeing what is available for you to withdraw or transfer. This will not include your overdraft (if you have arranged one)

Viewing your recent transactions and searching by account or name on:

Up to 100 transactions on Current accounts

Up to 50 transactions on Deposit accounts

Up to 22 transactions on Credit Card accounts

Viewing any pending Visa debit card transactions (those which you have made but have not yet been taken from your account).

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Transfer money or pay bills within the UK
Make payments and move money at a time and place that suits you. You can:

Transfer money between your own accounts or any UK account.

Pay bills to any UK company by selecting Bill payment.

Payment log allows you to view outgoing payments you have made. You can view up to 100 payments.

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Manage your Direct debits

You will be able to view and cancel your Direct debits via the Mobile Banking App.

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Manage your Standing Orders

You will be able to view, amend (the amount, account name, sender or receiver messages) and cancel your Standing orders via the Mobile Banking App.

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Apply for a Personal Loan

It is now possible to apply for a Fixed Rate Personal Loan directly from your AIB (NI) Mobile Banking app.

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Trouble logging in

You can get your login details, or reset your PAC if you’ve forgotten it.

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How to register

To get started has never been easier. You can register now and start to use the service within a few minutes.

Simply call Phoneline Banking on 0345 793 0000^†, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (including Bank Holidays) and will register you and activate the service for you while you are on the phone.

They will also talk you through how to use the service.

Alternatively, you can download and complete the paper application and post this to your local branch. Once your form has been received and validated, your registration details will be sent to you.

^†Call charges may vary - refer to your service provider

Summary box

Key services available through the Mobile Banking App

The below table compares the services available on our Mobile Banking App against our other Online Services and Ways to Bank.

	Mobile Banking	Online Banking	Phoneline Banking
Check your account balance	yes	yes	yes
Check and search your recent transactions	yes	yes	yes
Check your pending transactions	yes	yes	yes
Transfer money between your own accounts and any UK clearing bank	yes	yes	yes _{^{if already set up}}
Pay your bills and Credit Cards	yes	yes	yes _{^{if already set up}}
Apply for a Fixed Rate Personal Loan	yes	yes
Apply for a personal Overdraft		yes
Open a new savings account		yes
Set up standing orders		yes
View, amend or cancel your standing orders	yes	yes
View or cancel direct debits	yes	yes
Cheque search		yes	yes
Stop paper statements		yes
View or print eStatements	yes	yes
Order a statement		yes	yes
Manage your Credit Card	yes	yes
Manage your Visa debit card	yes	yes
Manage your Fixed Rate Saver account		yes
Manage your Regular Saver account		yes
Update ‘My Details’		yes
Hear the PIN for your personal Visa debit card			yes
Send a Secure Message		yes
List of useful contacts	yes	yes
Access to banking services 365 days a year, day & night	yes	yes	yes

Important information

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Transaction limits and payment cut-off times
AIB (NI) Mobile Banking is available from 7am until 3am 365 days a year for you to manage your finances.

There are however cut off times and transaction limits that apply to any value transactions that you are sending, setting up or cancelling.

Payments made after the daily cut-off time may take an additional banking day to be received by the recipient. This information will be displayed at the bottom of each payment screen. See the below links for more information:

Online Services daily payment cut-off times

Online Services daily transaction limits

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Important information for joint account holders, personal business partnerships and Cash ISA account holders

Joint account holders and personal business partnerships

Customers who hold joint accounts should be aware that all account holders are jointly and severally liable for all transactions carried out on their accounts through Online Services.

If your joint account was set up that any one of you can sign solely to complete transactions, then full access will be granted and you will be able to complete value transactions on this account through Online Services.

If your joint account was set up that all or more than one of you must sign or give authority to complete transactions, you will only be allowed to use Online Services for transactions which do not involve any value, for example checking your balance. You will not be able to carry out transactions such as transferring money or paying bills.

Cash ISA account holders

Customers who hold a Cash ISA account will not be able to transfer funds into this account online. Lodgements can only be made at a AIB branch.

If you need to withdraw money from your Cash ISA account online, you can do so provided you have made a lodgement to the account in the previous or current tax year. If this is not the case you will need to visit a AIB branch to make this withdrawal.

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Talk to us

Simply call Phoneline Banking on 0345 793 0000^† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (including Bank Holidays).

^†Call charges may vary – refer to your service provider