Forgotten your Online Services login details?

You can get a reminder of your Registration Number online

Please complete the steps below in order to receive a reminder of your Registration Number online. Alternatively you can call Phoneline Banking on 0345 793 0000, press hash (#) and one of our Customer Service Advisers will be happy to help you.

Forgotten your Personal Access Code (PAC)?

If you have forgotten your Personal Access Code (PAC), you will need to talk to one of our Customer Service Advisers by calling 0345 793 0000 and pressing hash (#).

Our advisers are available Monday - Sunday 09:00 - 17:00 (including Bank Holidays).

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Personal Details

Debit Card Number (7 digit):

Name (Name in Card):

Date of Birth(DD/MM/YYYY):

Mobile Number:

As part of this online process we will send you an activation code by SMS (text message) which you will be required to enter online. NEVER share this code, not even with Bank staff.

Customer Token

Activation Code

Thank You

Your registration number is -

Please take a note of this Registration Number now as we will not send this to you.

You will need this Registration Number and your Personal Access Code (PAC) in order to login. If you have forgotten your PAC, please call us on 0345 793 0000 and press hash (#) to speak to one of our Customer Service Advisers. Our advisers are available between 9am and 5pm Monday to Friday (excluding Bank Holidays).

Please review our Terms & Conditions to familiarise yourself with this information as these may have changed since you last used the service.

To begin using Online Banking, please click here. These login details also allow you to use our Mobile Banking App and Phoneline Banking Service.

If you need any further assistance, call our Phoneline Banking number on 0345 793 0000, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Friday (excluding Bank Holidays).