Additional Support for our Customers

There are those times in life when we’re less able to cope with the everyday things.

Banking is for everyone, so we want to make sure you can look after your money even during those times when you find it more difficult.

If you find it hard to get around or have an accessibility need, if you or a family member are living with Dementia or if you feel vulnerable around money, we can help.

Accessibility & Disability

AIB (NI) is committed to making access to our products and services easier for customers living with a disability or long term health condition.

Bereavement support

The death of a family member, friend or someone close to you is an extremely difficult and distressing time. Our team are here to help.

Help manage your banking

There may come a point in life when you, a loved one or close relative can no longer, or may find it difficult to manage your own banking, either temporarily or indefinitely.

I am... Worried about payments

Don’t let small problems become big problems.

Living with Long Term Illness

Please have a look at the range of support services we offer.

Divorce & Separation

Separating from a partner can be a difficult time and there is a lot to consider.

JAM - Just a Minute

AIB NI is proud to have been one of the first banks to become a JAM Card Friendly organisation in Northern Ireland.

What is Domestic Abuse?

And how can we support?

Worried about Gambling harm

Gambling harm can happen to anyone. Find out how we can help.

Supporting the needs of our customers

External organisations

Tell us about additional support you may need

Additional Support Helpline: 0345 646 0318

Opening Hours: Monday to Friday 09:00 to 17:00 (excluding bank holidays).

Branch Appointment Request
If you would prefer to make an appointment to talk to a member of staff in one of our branches, please complete the branch appointment request form here and we will get back to you to arrange this.