COVID-19 Service Update

Check below to see if any of our services are affected by COVID-19.


Reduced Service

We have temporarily changed the opening hours of our branches. We are now open Monday to Friday from 09:30am to 4:30pm (Wednesday 10:00am to 4:30pm)  (closed at lunchtime from 12:30pm to 1:30pm). You can continue to contact us by phone from 9:00am to 5:00pm.

We have also introduced priority banking hours for our older and our vulnerable customers until 11am each morning. We are asking our other customers to plan their branch visits outside these times.

Mobile Banking

Normal Service

Online Banking

Normal Service


Normal Service

Telephone Support

Reduced Service

The hours of operation in our contact centre are temporarily changing

We will be here to help you Monday – Friday 9am – 5pm.

This for the safety and well being of our staff as the situation with COVID 19 evolves. Thank you for your continued patience and support during this time.

Phoneline Banking

Normal Service

If you need to talk to a Customer Service Adviser we will be here to help you Monday – Sunday 9am – 5pm.


Normal Service


Normal Service
 phone call

Call 0345 6005 925


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