Cards Notice
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Debit Card Currency Conversion Fee display error
We made an error on the debit card on some personal and business accounts.
What happened?
Normally, when a customer makes a non-sterling payment, we apply a currency conversion fee of 2.75% to the exchange rate. This fee is displayed on the statement under the payment as ‘INCL FX FEE £x.xx’. We displayed this fee incorrectly.
For some foreign exchange payments, we displayed the fee as ‘£0.00’ when in fact we had charged a fee.
We’re sorry for this error and want to put it right.
How are we putting this right?
We’re going to refund those customers who are affected, either to their AIB bank account or by cheque.
We’ve added some questions and answers for more information. Please see here.
If you want to talk to us about this, please call us on 0345 646 0312 (quoting LUK2022.01) from 9:00 to 17:00 Monday to Friday (except for bank holidays).
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.