COVID-19 Customer tips

We are continuously monitoring all public health guidance related to COVID-19 and proactively taking actions to maintain the health and well-being of our Customers, Employees, and Community. As a community bank, we want to make sure our community is safe, too.

Here are a few tips to help you conduct your banking transactions during this time.

1. We’re here to help during COVID-19

We have put supports in place for our customers.

  • Many customers are applying for three month payment holidays on loans or mortgages. We have other solutions available including extra credit, overdrafts and business loans.

See some of the ways we can help

2. Use contactless to avoid handling cash

To avoid handing cash, use contactless and mobile banking to make easy and secure payments in seconds.

  • We have increased the limit for contactless payments to £45. If your debit or credit card can be used for contactless, it has a  symbol.

3. Bank from home to limit unnecessary travel

You can always bank from home day or night through your mobile, desktop and tablet.

  • Here’s more information on Online Banking and how to register.
  • With AIB Mobile Banking, you can check your balance, pay your bills and manage your money. You can download the AIB (NI) Mobile Banking App from the Apple App Store or Google Play Store, and once you’ve registered, you’re good to go. Click here to find out more.

4. Support for the vulnerable

Some of our customers may not be familiar with banking from home. We now have more support for you:
We have a dedicated phone line for customers who are over 70, their carers or those who are shielding for medical purposes. Call us on: 0345 646 0319
You can ask us for help if:

  • You need help to organise banking from your home
  • You are caring for one of our customers and need support with banking arrangements
  • You are worried that someone else has control over your money without your permission

You can nominate someone you trust to take cash out if you are shielding and unable to visit a branch.
Click here to find out more.

5. Stay alert 

Fraudsters are using the publicity around COVID-19 to pose as genuine organisations, including bank staff, government and health service officials. They are claiming to help keep your money safe, or to offer investment or medical advice at a cost.

Remember, we or any other official organisations will never ask you to transfer money to another account. We will never ask you for personal financial information such as your PIN over the phone, by email or by text. 

6. Travel 

  • If you bought travel insurance from us before 18 March 2020, click here for more information and access to FAQs.
  • How do I get a refund for a flight/holiday/event that I’ve had to cancel? These situations can be complicated. Call our Cards team on 028 9024 1822
  • Travel information - GOV.UK Foreign Travel Advice
 phone call

Call us on 0345 6005 925


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