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1. We’re here to help during COVID-19We have put supports in place for our customers.
See some of the ways we can help |
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2. Use contactless to avoid handling cashTo avoid handing cash, use contactless and mobile banking to make easy and secure payments in seconds.
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3. Bank from home to limit unnecessary travelYou can always bank from home day or night through your mobile, desktop and tablet.
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4. Support for the vulnerableSome of our customers may not be familiar with banking from home. We now have more support for you:
We have a dedicated phone line for customers who are over 70, their carers or those who are shielding for medical purposes. Call us on: 0345 646 0319
You can ask us for help if:
You can nominate someone you trust to take cash out if you are shielding and unable to visit a branch.
Click here to find out more. |
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5. Stay alertFraudsters are using the publicity around COVID-19 to pose as genuine organisations, including bank staff, government and health service officials. They are claiming to help keep your money safe, or to offer investment or medical advice at a cost.
Remember, we or any other official organisations will never ask you to transfer money to another account. We will never ask you for personal financial information such as your PIN over the phone, by email or by text. |
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6. Travel
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7. Stay up to dateWe are tracking our services so that we can let you know if there are any disruptions such as branch closures or high call volumes.
Latest Government information
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