Card Reader FAQs
From 3 September 2019 you will no longer be able to use a Code Card. If you currently use a Code Card you’ll need a Card Reader instead.
Card reader FAQs
- What is the card reader?
- Why do I need a card reader?
- How can I order a card reader?
- How will I receive my card reader?
- Who do I contact if I need assistance using my card reader?
- I received my card reader; what do I do now?
- How do I use my card reader?
- I have an urgent payment to complete but I cannot find my card reader, what should I do?
- My card reader has requested me to 'Enter PIN'; what is this?
- Can I use someone else's card reader?
- I have received a replacement Visa debit card; can I continue using this with my card reader?
- My Visa debit card was lost/stolen, what should I do?
- Do you have a card reader for visually impaired customers?
- Is there a charge for my card reader?
- My card reader is not working, what should I do?
- Why does my card reader display 'Wrong PIN' after I insert my Visa debit card?
- I have locked my Visa debit card PIN, can I still access Online Banking?
- What happens if I enter the wrong code from my card reader
- Error Message: Pin Locked Contact Bank
- Error Message: The details you have entered are incorrect Ref: CRG 400
- Error Message: The details you have entered are incorrect Ref: CRG 405