What is a dispute?
A dispute is a way in which your card issuer (AIB NI) can sometimes reverse a payment on your card back to the seller/supplier when you want to challenge it for some reason. You may also have heard this referred to as a chargeback. This is done through the Visa dispute resolution process. Not all disputes can be resolved in this way and there are strict rules and timelines in the process. It’s important to get in touch with us as soon as possible if you want to dispute a transaction.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.