I have just received my Personal Access Code (PAC) in the post. What do I do now?
Speak to a customer service adviser
If you have received your Personal Access Code (PAC) by post you must activate it before logging on to any of our Online Services.
Simply call our Phoneline Banking Service on 0345 793 0000†, choose hash (#) to speak to a Customer Service Adviser. Our advisers are available between 9am and 5pm Monday to Sunday (including Bank Holidays) and they will be happy to activate your Personal Access Code.
Note: please destroy your Personal Access Code (PAC) once you have memorised it.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.