Can I cancel a bill payment which I have already made?
Online, Mobile & Phoneline Banking
No, bill payments which you have made on Online, Mobile or Phoneline Banking cannot be cancelled once the funds have debited your account.
If you have forward dated a bill payment for a future date, we may be able to cancel it for you. Simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help with your request. Our advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.