What can I do if a Regular payment/Standing Order has been sent to the wrong account?
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Visit a branch
Drop in to any AIB branch, during opening hours* with suitable ID where a member of staff will assist you to complete a credit payment recovery claim form**.
* For Branch opening hours, please use the Branch Locator.
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Speak to a customer service adviser
Call 0345 600 5925† between 9am and 5pm Monday to Friday.
A Customer Service adviser will be able to assist you to complete a credit payment recovery claim form** once you have completed the standard security checks.
**Credit Payment Recovery (CPR) is an agreed industry process used by banks to assist in the recovery of payments made in error, which attempts to be consistent across all banks and fair to all parties, whilst noting that recovery of funds IS NOT GUARANTEED. Although CPR does not guarantee recovery, it ensures that customers and banks know the outcome of their claim within a maximum of 20 working days.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.