We are putting extra layers of security into our systems. Depending on how you access your accounts, we may ask you to authorise your login by responding to a push message we send you, or to authorise your login or payments using code from your Card Reader. This is in addition to giving us three digits from your PAC (Personal Access Code). We have also paired your mobile device to your profile, making logging into mobile banking easier and more secure. These are parts of a multi layered security approach.
As part of these improvements, we are now asking you to enter all five digits of your PAC when you log into our Online Banking and Mobile App. In the past we said we would not ask for all five digits, but we have now decided that it is the easiest way for you to log in with these extra layers of security.
As with your PIN, you should always keep your PAC secure and never share it with anyone. We will never contact you by email, text or phone asking for your PAC.