Changes to how you log into Online & Mobile Banking

From the end of March 2021 we will be asking you to enter all 5 digits of your Personal Access Code (PAC) instead of 3 random digits when logging into the AIB (NI) Mobile App or Online Banking, and again when we ask you for your PAC when completing certain transactions when logged in. 

This change is part of a system update and it will ensure your online banking has an extra layer of security. When this change comes in we will ask you to update to the latest version of the AIB (NI) Mobile App. The Phoneline Banking service will remain unchanged.

Please remember: WE WILL NEVER CONTACT you by email, text or phone asking for a code. These codes are the way to make money leave your account. NEVER SHARE THEM with anyone, not even a member of our fraud team.


Frequently asked questions