Other Support Available to You

The following organisations provide information on the services and entitlements available to borrowers.

UK Finance

MoneyHelper is independent and set up by government to help people make the most of their money by giving free impartial pensions and money guidance to everyone across the UK.
0800 138 7777
Visit moneyhelper.org.uk

Step Change Debt Charity
Free, confidential advice and support to anyone who is worried about debt.
0800 138 1111

National Debtline
Free, confidential and independent advice on how to deal with debt problems over the phone or by email.
0808 808 4000

Consumer Council Northern Ireland (CCNI)

The Consumer Council Northern Ireland (CCNI) promotes and safeguards the interests of both personal and business consumers in Northern Ireland.  They offer free independent support for consumers with concerns or worries about a range of financial issues.

The Financial Conduct Authority

The Citizens Advice Bureau

Department for Social Services
The Department of Social Services website provides information regarding a range of benefits you may be eligible for.
Visit: www.nidirect.gov.uk/index/information-and-services/money-tax-and-benefits

HM Revenue & Customs
This number will provide you with information on all tax credits and benefits you may be entitled to.
Phone:  0345 300 3900

Financial Ombudsman Service
The Financial Ombudsman Service can step in if you’ve made a complaint to a financial business, but you’re not satisfied with the way things have turned out.

Phone:  0800 023 4567
Fax:  020 7964 1001
Email:  complaint.info@financial-ombudsman.org.uk
Visit:  www.financial-ombudsman.org.uk

The Lending Standards Board
The Bank is a Registered Firm with the Lending Standards Board (LSB). We adhere to the LSB Standards of Lending Practice which set out standards of good practice for banks when dealing with lending and overdrafts for personal and business customers.

Visit: www.lendingstandardsboard.org.uk

The leaflet Dealing with Debt is a valuable publication which outlines how banks deal with customers in financial difficulties including the process involved and the main rights and responsibilities of customers and banks.