Payment Protection Insurance (PPI)

However if you have failed to submit a complaint to First Trust Bank within the deadline which was as a result of exceptional circumstances only, you can contact us on our dedicated telephone on 0345 450 7935* or write to us at the address below or, email us on giving us the information.


PPI Team
AIB (NI), previously know as First Trust Bank
92 Ann Street

Information we require

We will ask you to explain clearly with reasonable supporting evidence the circumstances that has caused you to complain after the deadline and why you consider those circumstances to be exceptional.



I have received an offer in the past which I did not accept or I have not cashed my cheque?

If you have not accepted your offer we will consider your request in light of your circumstances and the reasons for the delay.

If you have mislaid your cheque or your cheque is out of date we will reissue another one for you.


*Lines open 9am-5pm Monday-Friday except bank holidays. Call charges may vary – refer to your service provider.