Voice of the Customer

This is AIB's Voice of the Customer programme 

We believe that listening to what you have to say is the best way to improve what we do for you.
Listening to and learning from you, our customers, is the focus of the AIB's Voice of the Customer programme. In order to enhance your banking experience with us we want to hear what you have to say, this will help us improve the products and services we offer to you – in your everyday banking needs or the big moments in your life.  
Our Voice of the Customer programme brings your voice into the boardroom.


How we find out what you think

We are always interested in hearing feedback on your experience of banking with us. We have asked Medallia, an international, independent research agency to collect your feedback on our behalf, in order to allow you to be as honest in your views as possible.
These customer surveys are collected through e-mail or by telephone through Capita Customer Solutions, a call centre provider based in Cork. We know you care about how your information is stored and used and can assure you that we will do so securely with care and respect.
Don't worry, you will never be asked to share any financial or sensitive information when completing these surveys.
We really appreciate your feedback and will use it to influence changes that matter most to you, our customer.


Find out more

If you have any questions, queries, concerns or you would just like to find out more about AIB's ‘Voice of the Customer’ programme, please contact us on 0345 6005 925 or visit your nearest branch.
† Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.

Below is AIB and Medallia's commitment to customers who complete this email survey:

  • Your co-operation in this customer service improvement survey is voluntary at all times
  • You will never be asked to share any financial or sensitive information as part of completing this survey
  • At both AIB and Medallia we know that your personal information, and the feedback you provide to us, is important to you, with that in mind we will always treat it in a responsible and secure manner to ensure your rights are protected