I would like to query a transaction on my account, what do I do?
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Speak to a customer service adviser
A customer service adviser will be able to assist you with your query, once you have completed the standard security checks.
If your query is about a Debit or Credit card transaction or you want to dispute a transaction relating to your card, please contact our Card Services team:
Debit cards - 028 9033 0099 (24 hours)
Credit cards - 028 9024 1822 (24 hours)
If you have a query about an Online, Mobile or Phoneline Banking transaction, please call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
For all other account or transaction queries, please contact our Customer Service advisers on 0345 6005 925† (between 9am and 5pm Monday to Friday.)
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Visit a branch
Drop into any AIB branch,where a member of staff will be able to assist you with any queries you have about your account.
For Branch opening hours, please use the Branch Locator.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.