How do I cancel a recurring transaction on a Visa debit card?

Speak to a customer service adviser

A 'recurring transaction' is where you have entered into an agreement with a company or service provider for them to take repeated payments from your bank account using your debit card.

If you wish to cancel a recurring transaction, please call our Customer Services on 028 9033 0099†  or visit your local AIB branch.  If you want to cancel the recurring transaction you must tell us to stop the payment no later than the close of business on the business day before the payment is due to take place.

Please have details about the recurring transaction available, for example the merchant name, amount, date due and any policy / reference number.

We also recommend that you contact the company or service provider to inform them that you are cancelling the payment, as this payment arrangement may be part of a contract between you and them for the service/goods you requested, and you may need to make alternative payment arrangements with them.

Your request may not immediately stop further payments being taken from your account. Where a company continues to take payments from your account after you have informed us of your wish to cancel the transaction, we will refund that money to you.

^{† Your calls to us may be recorded. Call charges may vary - refer to your service provider.}