Helpful tips for credit and debit card users if your card didn’t work
Your card didn’t work, it may be because:
- There’s a problem with your card
- There’s a problem with the terminal
- You might have reached the contactless limit on your card and will need to insert your card and complete a Chip and PIN transaction (for security) instead of doing a contactless transaction or;
- You don’t have enough money in your account
My contactless card didn’t work, what can I do?
- Try making the payment using Apple Pay or Google Pay, if available on your card/device
- If the terminal allows it, try inserting your card and do a Chip and PIN transaction
- Ensure you have enough money in your account, you can check your balance on mobile or online banking
- Try book services (e.g. purchasing tickets) online in advance, if available
If you're still having a problem making contactless transactions with your card, please call us. If there’s a problem with your card, we can order a new one for you.
Credit Card and Debit Card (028) 9024 1822 (or +44 28 9024 1822 from abroad)
Lines are open 09:00-17:00 Monday to Friday (excluding bank holidays)
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.