How do I order a duplicate statement on my credit card?

• Online Banking

  Why not use use the eStatement facility available through Online Banking. This is a free, convenient and secure method of receiving your Statements online.

  To view your eStatements please follow the steps below:

  1. Log in to Online Banking and click 'Accounts' from the top of the screen.
  2. Select 'eStatements' from the drop down menu.
  3. Click the eStatement icon next to the account you wish to view.
  4. Click 'View eStatement' for the date you wish to open. Once you have opened your eStatement, you can then choose to save or print it.
  5. When you have finished viewing your eStatement, for security, make sure you close the eStatement browser window as it will not automatically close when you log out of Online Banking.

   

  Your eStatements will be available for viewing online as often as you receive them by post.  Credit Cards eStatements issued on or after the 6 of November 2014 will be available to view for up to seven years.

• Speak to a customer service adviser

  You can contact our Card Services team on 028 9024 1822 to ask for a paper credit card statement to be posted out to you.

  This will be a duplicate statement, and may incur a fee.

  For information on fees and charges on your AIB (NI) credit card, click here.

  Please have your credit card number ready.