How do I order a reminder PIN for my Visa debit card?
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Online Banking
Log in to Online Banking and select the 'Manage my Cards' option, then select the appropriate card and a number of options will be displayed alongside including PIN reminder. You will be required to confirm the first part of your address (please note the post code will not be displayed).
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Phoneline Banking
Call 0345 793 0000† and log in to Phoneline Banking.
Select option 3 from the Phone Banking menu, then select option 1 for ‘PIN retrieval on your personal visa debit card’ and follow the instructions to hear your PIN.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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Speak to a Customer Service adviser
To order a replacement Visa debit card PIN, call our Card Services team on 028 9033 0099 .
Please have your Visa debit card number ready.
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Visit a branch
Drop into any AIB Branch with suitable photographic identification and your account/debit card number.
* For branch opening hours and telephone number, please use the Branch Locator.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.