How do I cancel a Direct Debit?

Mobile Banking

Log in to your Mobile Banking app, click on 'Pay & Transfer' then select 'Direct Debits'. 'Cancel' is available besides each Direct Debit.

Note: You will also need to send the direct debit cancellation request in writing to the originating company.
Online Banking

Log in to Online Banking and click on ‘Pay & Transfer’ from top of the screen. Then select ‘Direct Debits’ from the drop down menu. ‘Cancel' is available on the right of the screen.

Note: You will also need to send the direct debit cancellation request in writing to the originating company.

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