How do I change my Personal Access Code (PAC) ?
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Online Banking
Log in to Online Banking and click 'Services & Settings' from the top of the screen. Select 'Change PAC' and follow the instructions on the screen.
Remember: your Personal Access Code (PAC) should never be written down or disclosed to anyone else.
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Phoneline Banking
You can change your Personal Access Code (PAC) by calling Phoneline Banking on 0345 793 0000†. You should have a new Personal Access Code (PAC) in mind.
Log in to Phoneline Banking using your existing Personal Access Code (PAC). After you have entered your log in details, select option 3 from the main Phone Banking menu and then select option 3 to change your Personal Access Code (PAC). Follow the prompts to change your PAC.
Remember: your Personal Access Code (PAC) should never be written down or disclosed to anyone else.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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