How do I update my personal details?

Online Banking

To update your personal details, log into Online Banking and select ’My Details’ from the ’Services & Settings’ drop down menu. You can change your home, mobile and work phone numbers, as well as your contact email address. You will need your Card Reader to do this.

You cannot change your address via ’My Details’ but if you are registered for Online Services (Online, Mobile and Phoneline Banking) you can change your address over the phone if you have a Card Reader. Simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and we’ll be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
Visit a branch

^{† Your calls to us may be recorded. Call charges may vary - refer to your service provider.}