How do I cancel a Direct Debit?

• Mobile Banking

  Log in to your Mobile Banking app, click on ‘Pay & Transfer’ then select ‘Direct Debits’.  ‘Cancel' is available besides Direct Debit.

  Note: You will also need to send the direct debit cancellation request in writing to the orginating company.

• Online Banking

  Log in to Online Banking and click on ‘Pay & Transfer' from the top of the screen. Then select ‘Direct Debits’ from the drop down menu.  'Cancel’ is available on the right of the screen.

  Note: You will also need to send the direct debit cancellation request in writing to the originating company.

• Speak to a customer service adviser

  If you are registered for Online Services (Online, Mobile and Phoneline Banking) you can cancel a Direct Debit over the telephone.

  Simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). 

  If you are not registered for Online Services please call 0345 6005 925† (between 9am to 5pm, Monday to Friday, excluding bank holidays) with your account number and the details of the direct debit you wish to cancel.  A Customer Service Adviser will be able to cancel your direct debit, once you complete our standard security checks.

  Note: You will also need to send the direct debit cancellation request in writing to the originating company.

• Visit a branch

  Drop in to any AIB branch during opening hours*, with suitable photographic identification, where a member of staff will be happy to help you complete your request.
  

  Note: You will also need to send the direct debit cancellation request in writing to the originating company.

  * For branch opening hours and telephone number, please use the Branch Locator.