How do cancel a regular payment/standing order?
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Mobile Banking
Log in to Mobile Banking and click on ‘Pay & Transfer’ from the options. Select ‘Standing Orders’ from the drop down menu. Select the Standing Order you wish to cancel and click the ‘Cancel standing order’ button.
Regular Payment/Standing Order cancellations can take up to a maximum of one banking day.
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Online Banking
Log in to Online Banking click on 'Pay & Transfer' from the top of the screen. Then select 'Regular Payments' from the drop down menu. 'Cancel' is available on the right of the screen.
Regular Payment/Standing Order cancellations can take up to a maximum of one banking day.
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Visit a branch
Drop in to any AIB branch, during opening hours with suitable ID* where a member of staff will assist you with your request.
* For branch opening hours and telephone number, please use the Branch Locator.
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Speak to a customer service adviser
Call 0345 600 5925† between 9am and 5pm Monday to Friday (excluding Bank Holidays)
A Customer Service adviser will be able to cancel any of your Regular Payments/Standing Orders on your account(s), once you have completed the standard security checks.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.