How do I change bank to paper statements?

Speak to a customer service adviser

For your bank accounts (excluding credit card), simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to update your account settings to ensure you receive paper statements in future. Our Advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). 

For credit cards, call our Card Services team on 028 9024 1822 (24 hours).  

Note: If you have requested to ‘Stop paper statements' within Online Banking, and subsequently remove an account from Online Banking, you will no longer have access to your eStatements on Online Banking.  You will need to contact us to request that you are issued paper statements for your account.

^{† Your calls to us may be recorded. Call charges may vary - refer to your service provider.}