How do I change the issue date of my eStatements?
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Online Banking
Log in to Online Banking and click ‘Services & Settings’, then select ‘My Messages’. You will be directed to the ‘My Messages’ home page. Select ‘New Query’ and include the following information in your request:
- Sort Code and Account Number
- Your preferred statement frequency (monthly, quarterly, half yearly, annually)
Unfortunately we are unable to amend the date that your statement is delivered.
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Speak to Us
Simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our Advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
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Visit a branch
Drop in to any AIB branch during opening hours*, with suitable photographic identification and a member of staff will be happy to help you with your request.
* For branch opening hours and telephone number, please use the Branch Locator.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.